Job Openings Emergency Dispatcher

About the job Emergency Dispatcher

We are seeking a highly alert and detail-oriented Emergency Dispatcher to join our emergency response team. The ideal candidate will be responsible for receiving and prioritizing emergency and non-emergency calls, dispatching appropriate emergency services (police, fire, medical), and providing essential support and guidance to callers in distress.

Key Responsibilities:

  • Answer emergency (911) and non-emergency calls promptly and professionally.

  • Determine the nature, location, and priority of emergencies and dispatch appropriate emergency services.

  • Provide lifesaving instructions, including CPR, over the phone while awaiting emergency personnel.

  • Operate radio, telephone, and computer equipment to relay information accurately.

  • Maintain detailed logs of calls, dispatches, and other critical data.

  • Monitor emergency response units and provide ongoing support with updated information.

  • Coordinate with law enforcement, fire departments, and medical teams efficiently.

  • Remain calm and collected during high-pressure situations and rapidly changing circumstances.

  • Adhere to all standard operating procedures, laws, and regulations regarding emergency communication and data privacy.

Qualifications:

  • High school diploma or equivalent (required); associate or bachelors degree in Criminal Justice, Communications, or related field (preferred).

  • Prior experience in emergency dispatching or public safety communications is an asset.

  • Excellent communication and listening skills.

  • Strong multitasking and problem-solving abilities.

  • Ability to remain calm and make quick decisions under pressure.

  • Proficiency in computer systems, including CAD (Computer-Aided Dispatch) software.

  • Availability to work shifts, including nights, weekends, and holidays.

Certifications (Preferred or Required):

  • Emergency Medical Dispatcher (EMD) certification

  • CPR and First Aid Certification

  • NCIC/TCIC Certification (if applicable)

Work Environment:

  • Fast-paced, high-stress call center environment

  • Sitting for long periods, wearing a headset

  • 24/7 operation with rotating shifts


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