Boat Service Manager

We are looking for a knowledgeable and highly organized Boat Service Manager to lead and oversee our service department. The ideal candidate will have a strong background in marine maintenance and repair, excellent leadership abilities, and a commitment to delivering exceptional customer service. This role is responsible for managing the service team, scheduling and coordinating repairs, maintaining quality control, and ensuring timely service delivery.

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Key Responsibilities:

• Oversee all operations within the boat service department, including maintenance, diagnostics, repairs, and inspections.

• Lead, train, and motivate a team of marine technicians, mechanics, and support staff.

• Schedule and prioritize service work based on urgency, availability, and customer commitments.

• Ensure all work is completed to manufacturer standards, safety regulations, and company policies.

• Communicate with customers regarding service needs, estimates, timelines, and updates.

• Manage inventory of parts, tools, and equipment, coordinating with suppliers and parts departments.

• Maintain detailed service records, invoices, and work orders using service management software.

• Monitor department performance metrics such as turnaround time, customer satisfaction, and service revenue.

• Resolve customer complaints or issues promptly and professionally.

• Stay updated on the latest marine technologies, manufacturer guidelines, and compliance regulations.

• Collaborate with sales and warranty departments to ensure smooth transitions and post-sale service.

Qualifications:

• Proven experience in marine service management or similar technical leadership role.

• Strong technical knowledge of marine engines, electrical systems, hull maintenance, and diagnostics.

• Excellent leadership, communication, and team management skills.

• Customer-focused with a commitment to high-quality service.

• Ability to read and interpret technical manuals and service bulletins.

• Proficiency in service management or dealership software (e.g., DockMaster, Lightspeed, or similar).

• Certifications from marine manufacturers (e.g., Yamaha, Mercury, Volvo Penta) are a plus.

• Valid driver's license (and boating license if applicable).