Job Openings Banking Officer

About the job Banking Officer

We are looking for a reliable and customer-focused Banking Officer to handle day-to-day banking transactions, support client needs, and ensure compliance with banking regulations. The Banking Officer will play a key role in delivering quality service, promoting financial products, and contributing to the operational efficiency of the branch or department.

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Key Responsibilities:

  • Handle routine banking transactions including deposits, withdrawals, transfers, account openings, and loan processing.

  • Provide accurate and timely service to customers while promoting a positive banking experience.

  • Educate clients on available banking products, digital channels, and services to enhance customer convenience.

  • Assist in achieving branch targets by cross-selling bank products such as savings accounts, fixed deposits, loans, and credit cards.

  • Maintain up-to-date and accurate customer records in compliance with KYC and AML guidelines.

  • Resolve customer queries and complaints efficiently and escalate complex issues as needed.

  • Support branch operations, including cash handling, audits, compliance checks, and reporting.

  • Collaborate with team members to ensure smooth branch functioning and adherence to service quality standards.

Requirements:

  • Bachelors degree in Commerce, Finance, Business Administration, or related field.

  • 13 years of experience in a banking or financial services environment (freshers may be considered for junior roles).

  • Good understanding of banking products, procedures, and regulatory guidelines.

  • Strong customer service, communication, and problem-solving skills.

  • Proficiency in MS Office and core banking systems.

  • High attention to detail and commitment to compliance and data accuracy.

Preferred Qualifications:

  • Certification in banking operations, customer service, or financial sales is a plus.

  • Knowledge of digital banking platforms and mobile banking services.

  • Familiarity with local banking regulations and internal audit procedures.


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