CSR - Spanish-Speaking

About the Company

We are a merchant services provider for small to medium-sized businesses, offering state-of-the-art solutions as a single-source provider of electronic payment processing services. Our services encompass Point of Sale solutions, mobile applications, and loyalty programs. With approximately 3.75 million transactions processed each month, totaling roughly $145 million, we take pride in delivering top-notch service. Our multilingual sales force is available 24/7 to provide the best customer support.

Description

Job Tile: Spanish-Speaking Customer Support Specialist

Location: LahoreWorking Hours: 6pm to 4am (US hours)Working Days: Mon-to-Fri (Sat & Sun off)

Perks: Medical Coverage, Fuel Allowance

Description:

One of our clients is seeking a talented and dedicated Spanish Speaker to join our multicultural team. In this role, your primary responsibility will be to communicate effectively with our Spanish-speaking clientele, providing top-tier customer service and support through meticulous translation and fluent interaction. We require a Spanish Speaker with a strong command over Spanish, who excels in translation, bilingual communication, and has excellent interpersonal skills. Understanding and respecting cultural nuances is expected, along with demonstrating proficiency in written and verbal communication. Proficiency in Microsoft Office is a prerequisite, as you will need to effectively document all interactions and generate reports. Additionally, we are looking for rapid problem solvers who possess incredible attention to detail.

Minimal experience of 1 year as a Spanish Speaker or Spanish Helpdesk Representative is required, ensuring you bring a solid foundation of technical knowledge that can be leveraged to maximize your contributions. This is a non-managerial role, which necessitates effective team playing skills, as you won't be managing a team. If you are passionate about enhancing the customer experience and are ready to take your career to the next level, we would love to have you on the team.

Responsibilities:

• Effectively communicate with clients who speak Spanish to provide a high level of customer service.
• Translate and interpret customer needs, ensuring accurate and timely resolution of any issues.
• Leverage bilingual communication skills to bridge language gaps and facilitate seamless interactions.
• Exemplify strong interpersonal skills to create and maintain positive relationships with clients and colleagues.
• Document and report all customer interactions and complaints using Microsoft Office Suite.
• Use problem-solving skills to troubleshoot and resolve customer queries efficiently and effectively.
• Maintain attention to detail in all customer interactions and translations, striving for accuracy and completeness.
• Show respect for multicultural nuances and promote a positive work environment by acknowledging and appreciating the diversity within the team