IT Helpdesk Representative

Job Summary:

The Helpdesk Representative ensures excellent customer service by managing chargeback processes

and facilitating the seamless onboarding of accounts. This position requires a combination of customer

focus, attention to detail, and technical knowledge.

Key Responsibilities:

Address customer service inquiries promptly and efficiently.

Oversee and manage merchant processes to mitigate disputes and uphold transaction integrity.

Update and maintain accurate pricing information.

Collaborate with sales to ensure a smooth transition and onboarding process for new merchants.

Required Skills:

Strong communication and interpersonal skills.

Ability to prioritize and complete tasks in a timely manner.

Identify potential issues and provide proactive solutions.

Fluency in English language, both written and verbal.

Education and Experience:

Associate degree in computer science, information technology, or similar.

Proven experience in customer support roles, preferably in a financial or merchant services

environment.

Proficiency with business-related platforms such as Microsoft Outlook, Word, and Excel.

Knowledge of CRMs and Ticketing Systems, preferred.