Cargo Agent

Key Responsibilities:

• Process inbound and outbound cargo shipments, ensuring accurate documentation and labeling.

• Coordinate with airlines, freight forwarders, customs, and warehouse teams to ensure timely cargo handling.

• Verify and process airway bills (AWBs), bills of lading, and other relevant shipping documentation.

• Monitor cargo inventory and maintain accurate records in the cargo management system.

• Ensure proper cargo handling procedures, including temperature control, hazardous materials, and special cargo.

• Assist in customs clearance procedures by preparing and verifying required documentation.

• Resolve customer issues and provide updates on shipment status when necessary.

• Ensure safety, security, and compliance with IATA, TSA, and local regulations.

• Perform cargo build-up and breakdown, packaging, and palletizing when required.

• Maintain cleanliness and organization in cargo storage areas.

Requirements:

• High school diploma or equivalent (required); associate degree or certification in logistics or a related field (preferred).

• Prior experience in cargo, freight forwarding, logistics, or airline operations (13 years preferred).

• Familiarity with cargo handling systems and procedures.

• Basic understanding of customs and regulatory requirements.

• Ability to lift and handle heavy cargo (manual handling involved).

• Strong communication and organizational skills.

• Proficient in MS Office and cargo tracking software.

• Flexibility to work in shifts, including nights, weekends, and holidays.

Preferred Qualifications:

• IATA Dangerous Goods Certification.

• Knowledge of import/export regulations.

• Experience with cargo scanning and security procedures.