Desktop Support Technician

About the Role:
We are seeking a skilled Desktop Support Technician to provide technical support for end-users desktop systems, laptops, and peripheral devices. The ideal candidate will have strong troubleshooting skills, hands-on experience with hardware and software, and the ability to ensure smooth IT operations.

Key Responsibilities:

• Install, configure, and maintain desktop computers, laptops, and peripheral devices.

• Provide technical support to end-users for hardware, software, and network issues.

• Troubleshoot and resolve desktop-related problems efficiently and effectively.

• Assist with software installations, updates, patches, and system upgrades.

• Maintain inventory of IT equipment and manage asset tracking.

• Document support requests, solutions, and standard operating procedures.

• Escalate complex issues to higher-level IT staff or specialized teams when necessary.

• Ensure desktop systems meet security policies, antivirus updates, and company standards.

Required Qualifications:

• Associates or Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in desktop support, helpdesk, or IT support roles.

• Knowledge of operating systems (Windows, macOS, Linux) and common software applications.

• Familiarity with networking basics, printers, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with remote desktop support tools and ticketing systems.

• Knowledge of virtualization, cloud services, or cybersecurity fundamentals.

• Understanding of IT best practices and standard operating procedures.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.