Job Description:
Are you a fluent German speaker with a passion for customer service and a talent for finding solutions?
We're looking for a German-speaking Customer Service & Sales Representative to join a customer-focused team supporting customers across a range of service and sales enquiries. This is an excellent opportunity for someone who enjoys problem-solving, building positive customer relationships and delivering an exceptional service experience in a fast-paced environment.
Key Responsibilities
- Customer Support: Assist customers with new orders, product enquiries, account queries, pricing, promotions and general service-related questions.
- Order Management: Resolve order-related issues, troubleshoot problems and provide updates on deliveries, shipping and fulfilment.
- Multichannel Communication: Handle incoming calls and emails professionally, ensuring timely and helpful responses.
- Systems Administration: Maintain accurate customer records, update account information and log interactions and support tickets in internal systems.
- Complex Query Resolution: Manage escalated enquiries involving payments, billing discrepancies, refunds, contractual matters and policy-related concerns.
- Business Customer Support: Assist B2B clients, including hospitality businesses and retailers, with account adjustments and bulk orders.
- Internal Collaboration: Work closely with sales, finance, logistics and warehouse teams to resolve customer complaints and service issues.
- Compliance and Service Quality: Follow established procedures, maintain customer confidentiality and uphold professional service standards in German and, where required, English.
Minimum Requirements
- Native-level or C1 proficiency in German, with excellent written and verbal communication skills.
- Eligibility to work in Namibia, with a valid permanent residence permit or Namibian ID, as applicable.
- Strong computer literacy and confidence using CRM platforms, ticketing systems and Microsoft Office.
- Excellent communication skills and professional email etiquette.
- A calm, analytical and structured approach to problem-solving, particularly in a high-volume environment.
- The ability to assess enquiries, prioritise issues and deliver effective, customer-focused solutions.
- A professional and service-oriented attitude.
- No criminal record.
- Previous customer service experience is advantageous.
Remote Work Requirements
- Work Setup: Fully remote, working European business hours from Monday to Friday, with public holiday coverage where operationally required.
Candidates must have a reliable fixed-line fibre or ADSL internet connection with a minimum speed of 25 Mbps upload and download. Wireless internet connections are not accepted. A UPS or suitable backup power solution is also required to maintain connectivity during power outages.
Interested in taking the next step in your customer service career?
Ready to embark on this thrilling adventure? Send us your application to contact@languagerecruiters.com today! This German-speaking Customer Service & Sales Representative job in Namibia, South Africa is waiting for you!
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