Job Description:
Are you a confident communicator with a passion for sales and the drive to turn conversations into business opportunities?
We're looking for a Swiss German-Speaking Outbound Sales Agent to join a dynamic team representing a Swiss-based business specialising in sales, customer service and customer support solutions.
This role is ideal for a motivated sales professional who enjoys connecting with new customers, building relationships and working towards ambitious targets. If you have a persuasive telephone manner and thrive in a performance-driven environment, this could be the opportunity for you.
Key Responsibilities
- Outbound Sales: Proactively contact prospective customers across B2B and B2C markets to generate new business.
- Telephone-Based Selling: Promote and sell products and services while identifying opportunities to convert leads into customers.
- Appointment Setting: Schedule sales and consultation appointments for the field sales team.
- Lead Follow-Up: Reconnect with existing prospects and customers to nurture relationships and progress sales opportunities.
- Upselling and Cross-Selling: Introduce relevant products, services and special offers to increase customer value and strengthen retention.
- Customer Reactivation: Re-engage previous customers and identify opportunities to rebuild relationships.
- Needs Analysis: Understand customer requirements, gather feedback and conduct customer surveys.
- Database Management: Maintain accurate customer records and update information in internal systems.
- Target Achievement: Work towards agreed sales, productivity and quality targets.
- Customer Support: Provide professional advice over the phone and assist with inbound customer service enquiries via telephone or email when required.
Minimum Requirements
- Native-level Swiss German or very strong Swiss German language proficiency.
- Previous experience in outbound telephone sales, appointment setting or B2B/B2C customer acquisition.
- A genuine interest in sales, communication and achieving measurable results.
- Excellent verbal communication skills and a confident telephone manner.
- Strong persuasion, negotiation and closing abilities.
- A proactive, positive and motivated attitude, with a willingness to learn.
- Good computer literacy and confidence using everyday IT tools.
- The ability to work independently while maintaining accuracy and efficiency.
- Previous inbound customer service experience is advantageous.
Working Hours
Candidates must be available for a flexible weekly shift schedule covering:
- Monday to Friday: 6.5 hours per shift, scheduled between 08:00 and 20:00.
- Saturdays: Shifts of up to 4 hours, scheduled between 09:00 and 14:00.
Ready to Make Your Next Career Move?
Send us your application to contact@languagerecruiters.com today! This German-speaking Customer Service & Sales Representative job in South Africa is waiting for you!
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