Wexford, WX, Ireland

L1 IT Support Technician

 Job Description:

On behalf of our client we are seeking an L1 IT Support Technician, to work on site at their offices near Wexford Town. This is an initial 12 month contract with a possible 12 month extension.

Skillset requirements:

  • Dealing with incidents and service requests as defined by the Information Technology Infrastructure Library (ITIL) framework.
  • Solving problems received from a variety of users, using IT services, e.g., staff, Board members, contractors, partners, etc., and confirming resolution.
  • Ability to convert technical information into a non-technical language.
  • Ability to be a team player who can manage their time efficiently and prioritise or escalate technical issues to ensure a prompt closure and ability to be a good communicator.
  • Ability to organise work priorities and manage time effectively.
  • Managing a high volume of calls and completing them within the agreed SLA.
  • Managing the life cycle of each service request and escalating to the 2nd line support person.
  • Creating, updating and implementation of best practices.

Key technologies:

  • Microsoft Office 365
  • Microsoft SharePoint 2016 / SharePoint online
  • Microsoft SQL Server
  • Web Server Environments
  • Windows 10 /11 Operating Systems
  • Mobile Device Management Android Mobile OS configuration

Please not the following selection criteria:

  • Candidates must have EU passport or Stamp 4 Visa.
  • Candidates must have English as native language or a certificate under the Common European Framework of Reference for Languages at level C2 Mastery of Proficiency, or equivalent.
  • The selected candidate will show commitment to achieving ITIL 4 foundation certification in first 4 months of role.

If you would like to be considered for the above role, please submit your CV with relevant certifications/degrees attached. Thank you.