Senior IT Operations Manager

About Our Client

Our client is a leading agri-business with integrated operations spanning processing, product innovation, and nutritional development. With over 50 years of experience and a strong commitment to sustainable practices, the company plays a vital role in both domestic and international food supply chains.

As part of a significant digital transformation journey, the business is establishing a fully independent ICT infrastructure following its exit from a Transitional Service Agreement (TSA). This role presents an exciting opportunity to lead the design and operation of a greenfield technology environment in a complex, enterprise-scale setting.

The Opportunity

This senior leadership role is responsible for the design, delivery, and management of the companys core technology platforms and infrastructure. The Head of Technology Platforms & Operations will play a pivotal role in creating a secure, scalable, and high-performing IT environment, overseeing areas such as cloud infrastructure, networking, end-user computing (EUC), platform security, and service operations.

You will work collaboratively with stakeholders across applications, SAP, service management, and wider business units to ensure platform strategies support both current needs and long-term goals.

Key Responsibilities

• Define and implement the platform and infrastructure roadmap in line with business strategy and TSA transition milestones

• Lead the design, deployment, and management of Microsoft Azure environments, including identity, networking, backup, and monitoring

• Oversee the full lifecycle of End User Computing (EUC) services including Microsoft 365, Intune, Entra ID, Autopilot, and endpoint management

• Ensure platform resilience, high availability, and security through observability tooling and disaster recovery planning

• Apply Zero Trust principles to identity, device, and access management in collaboration with internal security and audit teams

• Establish and maintain ITIL-based operational processes covering Incident, Problem, Change, and Configuration Management

• Manage relationships with key service providers, including MSPs, NOC/SOC vendors, and cloud and connectivity partners, ensuring adherence to SLAs

• Drive integration readiness and automation within the infrastructure estate to support business applications and data platforms

• Build and lead a high-performing team across cloud, EUC, infrastructure, and operations, fostering a culture of service excellence

• Champion continuous improvement initiatives in cost control, service maturity, and platform performance

Key Accountabilities

• Ownership of core technology platforms: cloud, network, and EUC

• Operational performance and cost optimisation of Azure environments

• Management of device lifecycle and endpoint security across the organisation

• 24/7 platform readiness, including incident response and business continuity

• Compliance with internal security and governance standards

• Oversight of third-party vendor performance and service delivery metrics

• Team leadership, development, and succession planning within platform operations

Qualifications & Skills

• Minimum of 10 years experience in ICT, including 3 - 5 years in platform, infrastructure, or operations leadership roles

• Proven expertise with Microsoft Azure, Microsoft 365, Intune, Entra ID, and endpoint technologies

• Strong understanding of ITIL frameworks, service operations, and SLA-based delivery

• Experience in cloud platform transitions, greenfield ICT builds, or TSA separation is a distinct advantage

• Effective communicator with strong stakeholder engagement and vendor management capabilities

• Demonstrated ability to lead high-performing technical teams in complex environments

If you are a strategic, hands-on leader with a passion for technology platforms and operational excellence, this is a unique opportunity to influence the future of ICT in a progressive and growth-focused organisation.