IT Support Contractor

We are seeking an IT Support Contractor to join the team at a global manufacturing company based in Leixlip, Co. Kildare. 

As a member of the IT department, you will be responsible for providing comprehensive IT support to approximately 160 end-users across various departments. 

This is a 12-month on-site contract role, with Monday to Friday working hours. This role will be become available when the new Client contract commences mid-summer, and will be supported by the company's Managed Service Provider. 

Responsibilities:

• Provide technical support to end-users, troubleshooting hardware and software issues, and resolving technical problems in a timely manner.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist with the setup and configuration of new workstations for employees.
• Respond to user inquiries and provide guidance on the use of software applications and systems.
• Collaborate with the IT team to identify and implement solutions to enhance the efficiency and effectiveness of IT services.
• Ensure the security and integrity of data by implementing and maintaining appropriate security measures.
• Conduct regular maintenance and updates of software and systems to ensure optimal performance and reliability.
• Create and update documentation for IT processes, procedures, and user guides.
• Assist in managing user accounts, permissions, and access rights.
• Troubleshoot network connectivity issues and assist in resolving network-related problems.
• Participate in IT projects and initiatives as required.

Requirements:

• Proven experience in providing IT support in a similar role, preferably in a manufacturing or industrial environment.
• Strong knowledge of desktop operating systems, including Windows 10.
• Familiarity with common software applications and tools, such as Microsoft Office Suite.
• Ability to diagnose and resolve hardware and software issues efficiently.
• Basic understanding of networking concepts and protocols.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
• Strong problem-solving skills and ability to work well under pressure.
• A proactive and customer-focused approach to providing IT support.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are desirable but not essential.

If you are a dedicated and knowledgeable IT professional and you have the skills required to support our end-users' IT needs effectively, we would love to hear from you. 

This is a great opportunity to contribute to a global company and gain valuable experience. Please submit your resume and any relevant certifications for consideration.