Head of IT - Retail

Skillsource are seeking an experienced Head of IT to lead the technology function for the retail division of a large-scale organisation undergoing a significant digital transformation. This role will oversee multiple high-impact workstreams, including ERP implementation, EPOS upgrades, and O365 tenant consolidation, while ensuring the delivery of efficient, secure, and scalable IT services.

The successful candidate will be a strategic leader with a proven track record in IT service management, vendor oversight, and delivering technology solutions in complex, cross-functional environments.

Key Responsibilities

• Act as IT lead for a major digital transformation programme covering ERP, EPOS, and O365 tenant consolidation

• Develop, implement, and manage ITIL-aligned service management processes

• Oversee vendor relationships to ensure optimal performance and value delivery

• Drive operational excellence through continuous improvement of systems, processes, and service levels

• Deliver training and technical support to staff, enhancing user adoption and troubleshooting issues

• Manage incident response, ensuring timely and effective resolution

• Collaborate with wider technology teams to shape and deliver divisional and organisational IT strategy

• Liaise with architects to create digital solutions aligned with business goals

• Define and track KPIs for operations, infrastructure, projects, and service delivery

• Manage IT budgets and ensure alignment with strategic and operational priorities

• Oversee end-to-end delivery of IT projects on time and within budget

Key Skills and Competencies

• Strong technical understanding across ERP, EPOS, infrastructure, security, architecture, and application performance

• Proven leadership skills with experience motivating and directing cross-functional teams

• Excellent analytical and problem-solving capabilities

• Strong communication skills for engaging technical and non-technical stakeholders

• Effective stakeholder and vendor management experience

• Knowledge of ITIL best practice, particularly in service design, transition, and continual service improvement

• Experience delivering IT solutions within complex project/programme environments

Qualifications and Experience

Essential

• Bachelors degree in IT, Computer Science, or related discipline

• 7+ years experience in IT leadership or similar roles

• Proven track record in ERP and EPOS systems delivery

• In-depth knowledge of IT infrastructure, security, and architecture

• Demonstrated ability to manage IT budgets, projects, and vendor relationships

• Experience within ITIL-aligned frameworks

Desirable

• ITIL Foundation Certification or higher

• Experience in programme/project management methodologies (e.g., PRINCE2, Agile)

• Previous work within retail, pharmaceutical, logistics, or similar industries

About the Client

Our client is a major player in the retail and supply chain sector with operations spanning Ireland, the UK, Europe, and beyond. They are committed to innovation, sustainability, and a people-first approach, with a strong emphasis on delivering value to their customers while fostering a culture of trust, adaptability, and common purpose.