IT Support Engineer (12 Month Contract)

IT Support Engineer (12-Month Contract)

An opportunity has arisen for an experienced IT Support Engineer to join a dynamic team on a 12-month contract.

Key Responsibilities

IT Service Management

• Act as a technical lead for IT service delivery and support.
• Build and configure servers, desktops, and laptops to company standard builds.
• Deploy software and standard builds to client devices.
• Implement disaster recovery solutions and conduct regular DR testing.
• Apply security patching across the IT estate and produce compliance reports.
• Manage physical infrastructure to ensure secure and compliant services.
• Monitor backups for critical systems and data.
• Produce reports on support performance in line with SLAs.
• Perform and document system health checks.
• Maintain system architecture documentation and asset inventories.
• Assist with Active Directory administration and group policy management.
• Troubleshoot technical issues, conduct diagnostics, and provide technical assistance.

Incident, Change & Release Management

• Register and manage all user support calls in the call management system.
• Provide 1st, 2nd line support for infrastructure services.
• Process incidents, service requests, and change requests in line with ITIL processes.
• Collaborate with stakeholders and participate in major incident resolution.
• Execute release requests and support go-live activities.
• Liaise with external service providers for incident, change, and release management.
• Ensure accurate and timely updates to service desk tickets.

Project Support

• Participate in IT infrastructure support for business projects.
• Understand business requirements and ensure solutions align with objectives.
• Scope project timelines and deliverables.
• Coordinate vendors and internal teams to deliver successful implementations.
• Ensure documentation is updated and stored centrally.

Knowledge, Problem, Capacity & Availability Management

• Drive continuous improvement and innovation.
• Support handover of new services to the infrastructure team.
• Identify and resolve recurring incidents.
• Contribute to capacity and availability planning.

Vendor & Purchasing Management

• Manage requisitions and invoices for IT infrastructure spend.
• Maintain supplier contract database and vendor management records.
• Develop and maintain strong vendor relationships to ensure high service levels.
• Support annual negotiations for IT service contracts.

Additional Information

• Working hours may flex to meet business requirements.
• Participation in out-of-hours support roster is required.
• Deliver all work in compliance with corporate standards, including project management, quality assurance, health and safety, and IT service delivery methodologies.
• Provide high-quality support to the user community and collaborate with other departments.