Job Openings Inbound Customer Service Agent

About the job Inbound Customer Service Agent

We are urgently hiring Inbound Customer Service Agents who can join immediately. 

Position: Inbound Customer Service Agent
Location: Dubai
Contract Type: 1 Year (extendable based on performance and business needs)
Salary: AED 3,000 - AED 4,000
Work days: 5 days/week
Languages known: we're looking to hire fluent English and Arabic speakers only.

Responsibilities:
  1. Ensure to provide excellent customer service through phone, e-mail, and chat in timely and accurate manner.
  2. Liaising with colleagues or managers to find the best solutions to customers’ issues.
  3. Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
  4. Obtaining and sharing customer feedback so that products and services can be improved.
  5. Attending workshops and meetings as required.
  6. Develop and maintain in-depth product knowledge.
  7. Track, follow-up and resolve customer’s outstanding issues in a timely fashion.

Requirements:
  1. Customer Obsessed.
  2. Good understanding of B2B ecommerce market.
  3. Proven +1 year work experience as a Customer Service Associate.
  4. Creative problem solving skills.
  5. Excellent interpersonal and communication skills.
  6. Ability to handle multiple diverse responsibilities.
  7. Ability to work well under pressure.
  8. Strong team player.
  9. Excellent English language.
  10. Familiarity with CRM systems (Hubspot particularly) and practices is a plus.
  11.  Candidates holding valid UAE residence visa will only be considered for the position.