Job Openings Inbound Customer Service Agent
About the job Inbound Customer Service AgentWe are urgently hiring Inbound Customer Service Agents who can join immediately.
Position: Inbound Customer Service Agent
Contract Type: 1 Year (extendable based on performance and business needs)
Salary: AED 3,000 - AED 4,000
Work days: 5 days/week
Languages known: we're looking to hire fluent English and Arabic speakers only.
- Ensure to provide excellent customer service through phone, e-mail, and chat in timely and accurate manner.
- Liaising with colleagues or managers to find the best solutions to customers’ issues.
- Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
- Obtaining and sharing customer feedback so that products and services can be improved.
- Attending workshops and meetings as required.
- Develop and maintain in-depth product knowledge.
- Track, follow-up and resolve customer’s outstanding issues in a timely fashion.
- Customer Obsessed.
- Good understanding of B2B ecommerce market.
- Proven +1 year work experience as a Customer Service Associate.
- Creative problem solving skills.
- Excellent interpersonal and communication skills.
- Ability to handle multiple diverse responsibilities.
- Ability to work well under pressure.
- Strong team player.
- Excellent English language.
- Familiarity with CRM systems (Hubspot particularly) and practices is a plus.
- Candidates holding valid UAE residence visa will only be considered for the position.