Job Openings Customer Service Officer
About the job Customer Service OfficerJob Description
Position: Customer Service Officer
Contract: Full time, Permanent
Work Location: Dubai & Abu Dhabi
Salary: AED 6,000 - AED 10,500
You'll be required to:
Actively sell/cross-sell asset and liability products to new and existing customers.
Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit.
Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
Encourage customers to build their balances with the bank in order to migrate to higher customer programs.
Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres.
Educate Classic and Advantage customers about automated channels including ATM, call centre and promote their migration to these channels.
Meet individual sales targets.
We're Looking For:
Candidates holding a Bachelor's degree in Accounting or related discipline.
Candidates having minimum of 3 years relevant UAE experience in the banking sector. Familiarity with bank products and related policies and procedures is a plus.
Please Note: candidates with back home experience will not be considered for this position.