3WR46V98 | Customer Care Officer (Invoicing & Rebate) | SAP Experience | Accounts Receivable.

1. Job Purpose

The Customer Care Officer is responsible for managing the end-to-end e-invoicing process and the full sales rebate cycle within the SAP system (Condition Contract Management module). This role ensures financial accuracy, tax compliance, and maintains strong reconciliation records with customers.

2. Key Accountabilities

A. E-Invoicing Management

+ Process billings and reconcile dispatched vs. billed volumes to ensure data integrity.

+ Verify customer data and billing values on SAP before issuing and digitally signing e-invoices.

+ Collaborate with relevant teams to resolve any data discrepancies between SAP and the e-invoice system.

+ Target: 100% accuracy and timely issuance in compliance with tax regulations.

B. Rebate & Incentive Management

+ Convert approved rebate programs into upload files to create Condition Contracts in SAP.

+ Verify with functional teams to ensure accurate accrual booking and timely incentive payouts.

+ Prepare essential payment documents, including credit/debit notes and customer statement letters for debt and incentive reconciliation.

+ Target: 100% correct processing in SAP and adherence to Month-End Closing (MEC) SLAs.

C. Reporting & Compliance

+ Track daily e-invoice reports and provide necessary documentation for tax, audit, or legal requirements.

+ Follow up and collect signed Minutes of Debt & Incentive Reconciliation and e-invoice adjustment documents from customers.

+ Ensure 100% collection and proper filing of all compliance-related documents monthly.

D. System Enhancement

+ Participate in User Acceptance Testing (UAT) for SAP enhancements, e-invoice system projects, or incident resolutions.

Job Requirements

Education: University degree in Business Administration, including basic accounting modules.

Experience: At least 2–3 years of experience in a related field (Accounts Receivable, Sales Admin, or Commercial Support).

Technical Skills: Intermediate Excel skills are required.

Experience with SAP is a strong advantage.

Understanding of e-invoicing regulations and basic accounting principles.

Soft Skills:

+ Strong analysis and problem-solving abilities.

+ High attention to detail and a "careful" mindset.

+ Effective communication and negotiation skills for customer follow-ups.

Attributes: High level of integrity and commitment to data confidentiality.

Major Challenges

+ Managing strict SLAs and high workloads during Month-End Closing.

+ Ensuring timely collection of signed documents from a large customer base.