RY6R9W9X | Technical Consultant Engineer (Bag)

I. JOB PURPOSES:

Insee have been positioned as an engineer in innovative cement (bag) solution providers, and we're looking for a Technical Consultant Engineer, who will:

• Develop, promote the appropriate cement applications to the market as well as demonstrate himself as a representative of Insee in technical consulting activities.
• Responsible to solve technical complaints from customers
• Responsible to guide the development and market positioning of bag cement solution
• Work closely with influencers to promote cement product in the design phase to improve cement sales opportunities
  

II. MAIN DUTIES:

1. Technical Consulting to customers:

• Provide technical consulting on how to use Insee solutions efficiently
• Work closely & engage with the construction company, contractor
• Work closely with Sales to define customers needs before offering the solutions

• Coordinate the trial mix activities
• Develop network with project owners, designers/consultants, contractors to understand present and future key needs
• Enhance Insee's opportunities and build trust to customers

2. Complaint solving

• Support customer in complaint solving or when required by Technical Consultant Superintendent (line manager)
• Job priority settlement (complaint solving/ support customers)
• 100% support on time & SLA compliance
• 100% update on time & accurate

3. Improve customer loyalty

• Make a relationship with the distributor system

• Promote Insee cement solutions as the solutions for different technical requirements of customers with high spirit of contribution and engagement

• Approach projects, in collaboration with Retail Sale/Project Sale/DryMix Sale

4. Internal connection and teamwork

• Making good internal network with other departments

• Work closely with the Marketing team, Manufacturing team, Customer Care team

• The ability to raise good ideas and implement plans when teamwork

• Willing to support the companys project

5. Occupational Health & Safety and Environment responsibility

• Fully comply with OHS-PR-12 and SDD-ENV-PR-07
• Must comply with all company QEOHS policy, procedures, standards, rules, regulations and will be measured against criteria outlined in Dialogue
• OHS Zero harm, TIFR 0.5 (Total Injury Frequency rate)
• ENV
• EOT 85%
  (Environment Observation Tour)

III. REQUIREMENTS:

• University degree (Construction or Materials degree)
• From 3 years of experience, or at least 1 year ++ for the same scope
• Good hands-on knowledge of cement, concrete, and mortar
• Business exposure will be preferred.
• Confident in MS Office
• Intermediate English
• Presentation, interpersonal, and communication (both verbal and body language) skills
• Hard-working, good communication & presentation & negotiation with proven influence

IV. OTHER INFORMATION:

• 100% salary on probation

• Analysis and Problem Solving

• Presentation skills

• Customer Focus

• Leads for Performance

• Supports Action, Change and Innovation

• Engages & Inspires

• Adapt and Learn