W3X76666| Technical Consultant Engineer

MAIN DUTIES:

1. Complaint solving.

• Complaint solving of cement or concrete relating quality to complete customer (to meet satisfaction within SLA).

• Support each other in TC team in complaint solving or when required by TCE Superintendent.

• Job priority settlement (complaint solving/ support customer).

• Give input to TCE Superintendent for continuous product improvement

2. Technical Consulting to customers.

• Work closely with Sales to define customers needs before offering the solutions.

• Provide technical consulting on how to use INSEE solutions efficiently.

• Coordinate the trial mix activities

3. Improve customer loyalty.

• Promote INSEE cement solutions as the solutions for different requirements of customer.

• Take lead the testing cement or trial mix for Projects.

• Approach projects for bulk cement & in collaboration with Industrial Sale

4. Pre-sales.

• Work with architects, designers, consultant to influence the project specifications.

• Identify key needs of professional construction market

• Recognize key persons to build strong relationship and networking

• Pre-sales activities for contractors, and non-contractors

• Developing product marketing tools

• Promote solutions to improve special cement sale volume

5. Innovation to Industrial i2i services.

• Collaborate with the team to implement innovative solutions and customer value programs.

• Assist in the development and execution of i2i initiatives.

• i2i program administration

REQUIREMENTS:

EDUCATIONAL QUALIFICATIONS

• University (construction degree, construction materials).

• Good hands-on knowledge of cement, concrete & admixture

• Presentation, interpersonal and communication (both verbal and spoken English) skills.

• Business exposure preferred

• English knowledge: TOIEC 450

RELEVANT EXPERIENCE

• 3 years working experience in construction/ consultant/ RMX Technical/ CPM Technical:

• Have experience resolved concrete /cement technical issues. Data gathering and analysis skills

• Have successfully executed technical support projects (trial mix and testing), aiding customers in gaining a clear understanding of our products and services.

LEADERSHIP COMPETENCIES

• Analysis and Problem Solving

• Planning and organizing

• Customer Focus

• Adapt and Learn