Salesforce Administrator

We Are Hiring - Salesforce Support Engineer

Core Responsibilities

• Receive, log, and prioritize support requests from help desk, service delivery staff, or users.
• Ensure requests are prioritized based on agreed criteria and organizational needs.
• Investigate incidents, problems, and support requests within area of competence.
• Determine appropriate actions and escalate where necessary.
• Track the progress of support requests, keeping users and stakeholders informed.
• Take corrective action to minimize delays and maintain service levels.
• Support service level management by monitoring the impact of issues on agreed service levels.
• Assist with the implementation of remedies and preventive measures in collaboration with service desk, incident, and change management teams.
• Respond to support requests with system modifications, workarounds, or reconfigurations.

• Escalate unresolved issues to development teams or software vendors.

• Ensure all work is documented in line with required standards and procedures.

• Initiate actions to resolve system/service problems and log incidents in defect/problem reporting systems.
• Liaise with development teams or software vendors on enhancements to overcome issues or fulfill user requirements.

Key Skills & Experience

• Strong understanding of Salesforce applications, including configuration, auditing, and support. Familiarity with Salesforce Lightning, Apex, Visualforce, and development tools.
• Knowledge of structured development techniques, with awareness of Agile, SCRUM, and DevOps practices.
• Experience managing production and non-production environments.
• Strong understanding of the Software Development Life Cycle.
• Familiarity with coding standards, syntax, and software testing techniques.
• Knowledge of IT industry standards, practices, and certification programs (e.g., ISO27001, SOX, SOC).
• Solid understanding of release and change management processes.
• Ability to interrogate incident databases and utilize known error logs for resolution.
• Skilled in gathering and validating customer needs in service delivery.
• Awareness of compliance and audit processes (SOX, SSAE16/18, ISO27001).
• Awareness of RDBMS installation and support (preferably MySQL or MS SQL Server).

• Familiarity with tools such as Dynatrace.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client lookout for a dynamic individual to fill the role of Salesforce Support Engineer.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!