Job Openings BI Support Analyst

About the job BI Support Analyst

WE ARE HIRING : BI Support Analyst

Location: Dubai, UAE | Department: Business Insights | Type: Full-Time

Role Overview

We are seeking a detail-oriented BI Support Analyst to manage the day-to-day operations and support of our enterprise data platform. The role focuses on ensuring reliable pipelines, report refreshes, strong SLA adherence, access governance, and safe production releases. You will play a key role in observability, incident and problem management, root cause analysis, and continuous improvement across tools such as Power BI, Databricks, and Azure Data Factory.

Key Responsibilities:

  • Maintain reliability for data pipelines and report refreshes, ensuring high uptime and data quality.
  • Deliver validated ad-hoc data extracts and automated reports, ensuring accuracy and clarity.
  • Manage and resolve operational tickets via ServiceNow and Azure DevOps within SLA timelines.
  • Communicate proactively with stakeholders through timely updates, incident summaries, and reports.
  • Enforce least-privilege access to data assets, maintaining audit trails and supporting access reviews.
  • Conduct root cause analysis (RCA) for recurring issues and document solutions in the Known Error Database.
  • Safeguard production changes by performing checks, smoke tests, and rollback planning.
  • Participate in agile ceremonies, planning, documentation, and efficient delivery of BI projects.
  • Maintain SOPs for monitoring, incident handling, and access workflows, and keep knowledge bases updated.

Requirements:

  • Bachelors degree in Computer Science, Business Analytics, Information Systems, or related field.
  • 2-5 years experience in BI support or analytics engineering support in SLA-driven environments.
  • Strong expertise in Power BI (report building, data modeling, DAX, RLS, gateways, usage/capacity monitoring).
  • Proficiency in SQL (diagnostics, tuning, complex queries, large datasets).
  • Hands-on experience with Databricks, Azure Data Factory, Azure DevOps, and ServiceNow.
  • Knowledge of Python is an advantage.
  • Cloud certifications or Power BI/SQL/Databricks/Azure certifications preferred.
  • Strong communication skills in English with cultural awareness for stakeholder engagement.
  • High attention to detail, adaptability, and problem-solving mindset.

Competencies:

  • Accountability and ownership of deliverables.
  • Strong time management and ability to prioritize tasks.
  • Clear communication and stakeholder alignment.
  • Critical thinking and adaptability in high-pressure situations.
  • Attention to detail and accuracy in reporting.
  • Achievement orientation with enthusiasm for continuous improvement.
  • Work Environment:
  • High-pressure, multitasking environment with occasional after-hours support for critical incidents.
  • Tools: Office 365, Power BI, Databricks, Azure Data Factory, SQL, ServiceNow.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of BI Support Analyst.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

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