SERVICE MANAGER HOME APPLIANCES & CONSUMER ELECTRONICS

We are hiring!

SERVICE MANAGER HOME APPLIANCES & CONSUMER ELECTRONICS Opportunity

How to Apply:

Click Apply for position

Key Responsibilities

• Lead and manage the service team, including technicians and customer support staff & external service franchisee network.

• Develop and implement strategies to optimize service efficiency and effectiveness.

• Monitor service metrics and KPIs to ensure departmental goals are met.

• Supplier communication, defect ratio analysis, warranty claiming & managing spare part requirement.

• Implement and maintain high standards of customer service.

• Collaborate with technical teams to ensure continuous training and skill development for service technicians.

• Implement streamlined processes to enhance efficiency and reduce service turnaround times.

• Manage spare parts inventory and ensure availability for timely repairs.

Qualifications

• Bachelors degree / NDT / HND qualified in Electrical / Electronic Engineering, or a related field.

• 3 5 years Proven experience in service management within the consumer electronics, home appliances industry.

• Exposure & experience working with ERP team & service-related system integrations.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Problem-solving and decision-making abilities.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client lookout for a dynamic individual to fill the role of SERVICE MANAGER HOME APPLIANCES & CONSUMER ELECTRONICS

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!