E-commerce Customer Support & Office Administrator

We are hiring!

Job Title: E-commerce Customer Support & Office Administrator

How to Apply:

Click Apply for Position

Requirements:

• At least 2 years of experience in e-commerce customer support or a related field.
• Excellent verbal and written communication skills in English.
• Strong organizational skills and attention to detail.
• Proficient in using customer support software and Microsoft Office Suite.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills and a customer-centric approach.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Experience with e-commerce platforms and order management systems.
• Familiarity with social media and digital communication tools.
• Previous experience in an administrative role.

Tasks and Responsibilities:

• Respond promptly and professionally to customer inquiries via messages and emails.
• Assist customers with orders, returns, tracking information, and product inquiries.
• Resolve customer issues and complaints efficiently and courteously.
• Maintain accurate records of customer interactions and updates.
• Perform administrative tasks such as employee management.
• Collaborate with other departments to address customer needs and improve service quality.
• Monitor and manage customer feedback to identify areas for improvement.

Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of E-commerce Customer Support & Office Administrator.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities. Apply now and see how you can be the perfect fit for this exclusive position!