WE ARE HIRING : Technical Support Lead – Zoho (CRM, Books, Projects, Desk)

Location: Sri Lanka
Employment Type: Full-time
Company Industry: IT

Role Overview

We are seeking a technically strong and solution-oriented Technical Support Lead – Zoho to manage support operations across Zoho applications. This role focuses on troubleshooting issues, optimizing workflows, and ensuring seamless user support across CRM, finance, and project management systems within a dynamic IT environment.

Key Responsibilities

• Lead L1/L2 support for Zoho applications including CRM, Books, Projects, and Desk
• Troubleshoot configuration issues, workflow errors, and integration problems
  
• Handle escalations and resolve complex user-reported technical issues
• Manage and optimize Zoho Desk ticketing workflows
  
• Collaborate with cross-regional teams to ensure timely issue resolution
• Support onboarding, user training, and documentation for Zoho systems
  
• Work with project managers and business analysts on system enhancements
• Identify recurring issues and implement long-term solutions
  
• Ensure smooth operation and continuous improvement of support processes

Candidate Profile

• Minimum 2–4 years of experience in technical support for Zoho products
• Hands-on experience with Zoho CRM, Zoho Books, Zoho Projects, and Zoho Desk
• Experience in IT support, SaaS platforms, or system administration roles

Skills & Competencies

• Strong knowledge of Zoho ecosystem and configurations
• Experience troubleshooting workflows, automation, APIs, and integrations
  
• Familiarity with ticketing systems and support workflows
• Strong analytical and problem-solving skills
  
• Excellent communication and stakeholder management abilities
• Ability to work independently and coordinate across teams
  
• Understanding of BRD/PRD documentation is an added advantage
• Zoho certifications will be a plus

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Technical Support Lead – Zoho.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

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