Telemarketing Supervisor

WE ARE HIRING : Telemarketing Supervisor

Role Overview

We are seeking a dynamic and results-driven Telemarketing Supervisor to join our clients international operations team based in Colombo, Sri Lanka. The selected candidate will be responsible for leading and motivating a team of telemarketers, ensuring sales targets are met, and maintaining high-quality service standards for a global client serving the Indian market.

This is an exciting opportunity for experienced telemarketing professionals to advance into a leadership role within a multicultural and fast-paced environment.

Key Responsibilities

• Supervise and manage a team of telemarketers engaged in phone sales of the companys digital gaming products.
• Conduct onboarding and training sessions to ensure team members have up-to-date product knowledge and communication skills.
• Motivate, coach, and monitor staff performance to achieve individual and team sales targets.
• Analyze performance data and provide regular feedback and performance improvement plans.
• Develop and execute effective sales strategies to enhance call conversion and customer engagement.
• Coordinate with management and other departments to ensure operational efficiency.
• Maintain professionalism, team discipline, and a high-energy work environment.

Candidate Profile

• Indian nationality, willing to relocate and work in Colombo, Sri Lanka.
• Minimum 4-7 years of experience in telemarketing, telesales, or call center supervision.
• Proven track record in team leadership, sales coaching, and performance management.
• Excellent verbal communication skills in Hindi and English.
• Strong interpersonal, motivational, and organizational abilities.
• Goal-oriented, proactive, and able to work under pressure to meet deadlines.
• Basic computer literacy with experience in CRM or call management systems.

Compensation & Benefits

• Performance Bonus: Based on company and individual performance.
• Meals and Accommodation: Provided by the company.

Additional Perks:

• Regular team-building events
• Birthday and festival bonuses
• Supportive and multicultural work culture
• Career growth and leadership development opportunities

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Telemarketing Supervisor.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

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