WE ARE HIRING: Call Center Executive

Location: Colombo, Sri Lanka
Employment Type: Full-time
Industry: International Education / Student Recruitment Services

Role Overview

We are seeking a target-driven and energetic Call Center Executive to manage student lead engagement and appointment conversions. The role involves handling high-volume inbound and outbound calls, nurturing prospective students, maintaining CRM accuracy, and supporting counselling teams to drive strong pipeline conversions.

Key Responsibilities

Lead Calling & Appointment Setting

• Handle outbound and inbound calls to prospective students.

• Qualify leads and schedule counselling appointments for consultants.

• Meet daily and weekly call targets and appointment conversion KPIs.

• Ensure effective follow-up to maximize walk-ins and virtual consultations.

Qualifications & Experience

• Minimum 1–2 years of experience in call center, telemarketing, or student recruitment environments.

• Strong verbal communication and persuasion skills.

• Ability to work under daily and weekly performance targets.

• Familiarity with CRM systems such as Zoho is an advantage.

• Strong follow-up discipline and time management skills.

• Good command of English and Sinhala.

• Positive attitude, confidence, and customer-focused approach.

Ready to take your career to new heights?

We Are InTalent Asia, a leading recruitment and talent solutions partner in Sri Lanka, connecting professionals with exclusive career opportunities across dynamic industries.

Our client is currently seeking a motivated Call Center Executive to drive student engagement and appointment conversions.

At InTalent Asia, we dont just match candidates with jobs — we help build long-term career success.

Apply now and take the next step toward an exciting opportunity.

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