Front Office Manager

WE ARE HIRING: Front Office Manager

Location: Habaraduwa, Galle
Industry: Hospitality (Resort & Spa)
Experience Required: Minimum 5 years in front office leadership roles in luxury or 5-star hotels/resorts

Job Overview
We are looking for a highly professional Front Office Manager to be the face of the resort, ensuring seamless check-ins, exceptional guest experiences, and adherence to the highest standards of hospitality. This role involves managing front office operations, supervising staff, and maintaining compliance with policies and safety standards.

Key Responsibilities

• Oversee all front office operations, including reservations, check-ins/check-outs, concierge, and guest relations.
• Lead, train, and motivate the front office team to deliver world-class service.
• Handle VIP guests and special requests with discretion and professionalism.
• Manage guest feedback and resolve issues promptly and satisfactorily.
• Coordinate with housekeeping, F&B, and other departments for flawless service delivery.
• Ensure compliance with policies, procedures, and safety standards.
• Maintain an immaculate lobby and reception environment.

Requirements

• Minimum 5 years of experience in front office leadership roles in luxury or 5-star hotels/resorts.
• Proven track record of guest service excellence.
• Professional hotel management training (Diploma/Degree preferred).
• Outstanding leadership and organizational skills.
• Willingness to relocate to Sri Lanka.

Skills & Competencies

• Strong coordination and interpersonal skills.
• Ability to lead and motivate teams under pressure.
• Multilingual skills are an advantage.
• Keen eye for detail and service excellence.
• High integrity and professionalism.
• Strong organizational skills and ability to multitask.

What We Offer

• Competitive salary and performance-based incentives.
• Accommodation and meals provided.
• Opportunity to work in one of Sri Lankas most beautiful coastal regions.
• Career development and growth opportunities.

Ready to take your career to new heights?
We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Front Office Manager.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

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