WE ARE HIRING : Call Centre Officer

Location: Sri Lanka
Employment Type: Full-time
Company Industry: Customer Service / BPO / Contact Center

Role Overview

We are seeking a confident and customer-focused Call Centre Officer to handle customer interactions, resolve queries, and ensure a positive service experience. The role requires strong communication skills, patience, and the ability to manage challenging customer situations effectively.

Key Responsibilities

Handle inbound and outbound customer calls professionally. Respond to customer inquiries and resolve issues in a timely manner. Provide accurate information about products and services. Manage difficult customers calmly and maintain service quality. Maintain records of customer interactions and follow up where required. Ensure customer satisfaction through effective communication and support.

Candidate Profile

Minimum 1–2 years of experience in a call center or customer service-related role.

Strong English communication skills (spoken and written) are essential.

Skills & Competencies

• Excellent communication and listening skills.
• Strong customer handling and problem-solving abilities.
• Ability to manage pressure and handle difficult customers.
• Good organizational and time management skills.
• Positive attitude with a customer-first mindset.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a dynamic individual to fill the role of Call Centre Officer.

At InTalent Asia, we're not just recruiters; we're here to architect your career success. Join us in the journey of matching your skills with unparalleled opportunities.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #CallCentreJobs #CustomerService #BPOJobs #HiringNow #ElevateYourCareer