Implementation & Solutions Engineer

Unleash Your Talents with Us!

Hi there, our future Implementation & Solutions Engineer! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

As an Implementation Specialist Engineer - APAC, you will play a crucial role in ensuring the successful deployment and support of our software solutions. You will work closely with customers during the implementation and onboarding phases, as well as provide ongoing support post go-live. This role requires a good understanding of our software and backend services, strong problem-solving skills, and excellent communication abilities.

Key responsibilities for this role includes:

Customer Onboarding and Implementation
1. Assist in the setup, configuration, and deployment of software solutions for new clients.
2. Provide support to customers during the onboarding process.
3. Ensure that the implementation process is smooth, timely, and meets client expectations.
4. Work directly with hospital IT teams to design, document and deploy secure SaaS deployments, including VPN
configuration, relay server setup, and Linux-based virtual machine installation.
5. Provide guidance on network topology, firewall rules, and high-availability design to meet hospital compliance and security requirements.

Technical Support
1. Serve as the first point of contact for customers seeking technical assistance via email, chat, or phone.
2. Diagnose and troubleshoot software issues, providing effective solutions in a timely manner.
3. Escalate complex issues to senior engineers or developers as needed.
4. Troubleshoot and resolve issues such as VPN connectivity problems, relay server outages, and Linux service failures.
5. Coordinating upgrades, migrations, and system changes for existing customers to ensure minimal disruptions to the customers workflow.

Customer Interaction
1. Maintain a high level of professionalism in all customer interactions.
2. Build and maintain strong relationships with clients to ensure their satisfaction and success with our products.
3. Provide clear and concise instructions and explanations to clients.

Successful candidates must have:

• Bachelors degree in Information Technology, or a related field, or equivalent work experience in hospital IT.
• Basic understanding of software and backend services.
• Solid project and time management skills.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills in English.
• Ability to work independently and as part of a remote team.
• Customer-focused with a commitment to providing high-quality support.
• Experience with network configuration and troubleshooting, including VPNs (IPsec or equivalent).
• Hands-on Linux administration, including virtual machines and log analysis.
• Familiarity with PACS/DICOM workflows and hospital IT environments.
• Understanding of secure SaaS architectures and ability to translate technical requirements into clear instructions for
  hospital IT teams.

Work Arrangements:

• Schedule: 6:00 AM - 3:00 PM PHT
• Work Setup: Work On-Site
• Office Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?
At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding!
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

Your seat awaits! Be part of our thriving team and CLICK APPLY!