Migration & Capacity Management (MCM) Lead

Unleash Your Talents with Us!

Hi there, our future Migration & Capacity Management (MCM) Lead! Happy to see YOU here.

Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business, from Finance, Human Resources, Information Technology, Customer Service, and Marketing to Sales and Operations.

From humble beginnings, we have built our company from our first team member onwards. Initially, we were lending support to an Australian print manufacturer - The Lamson Group.

Since then, we have continued to uphold our core values and culture and developed a deeper understanding of how people need help to succeed in their goals. And YOU might be a part of this amazing growth as our team keeps growing above all expectations!

What you'll do:

The Transition & Capacity Planning Lead will serve as the single point of contact for all migration activities transitioning from onshore markets into the offshore CoE. This role is responsible for ensuring migrations are effectively planned, governed, executed, and embedded into business operations while maintaining service continuity and minimizing operational risk.

Key responsibilities for this role include:

Migration Management

• Act as the primary point of contact for all migration and transition initiatives moving work from onshore markets into the Philippines CoE.
• Ensure adherence to the approved migration methodology, governance framework, and migration playbook.
• Coordinate and oversee migration plans, transition timelines, milestones, and dependencies.

Capacity Planning & Workforce Readiness

• Assess migration demand and develop capacity plans to support future growth.
• Partner with recruitment, operations, and business leaders to ensure resources are available to support migration requirements.
• Monitor migration pipeline, workforce readiness, and resource utilization.

Knowledge Transfer & Transition

• Facilitate effective knowledge transfer activities between onshore and offshore teams.
• Ensure documentation, process maps, SOPs, and operational artefacts are completed and maintained.
• Support operational teams through the stabilization period following migration.

Risk & Issue Management

• Escalate critical issues promptly and drive timely resolution.
• Maintain migration risk registers and mitigation plans.
• Ensure business continuity and service impacts are considered throughout migration activities.

Stakeholder Management

• Build strong working relationships with onshore markets, business leaders, and operational stakeholders.
• Facilitate migration governance meetings, working groups, and steering forums.
• Act as a trusted advisor to stakeholders throughout the migration lifecycle.

Continuous Improvement & Transformation

• Identify opportunities to improve migration processes, frameworks, and delivery methodologies.
• Drive standardisation and continuous improvement across migration activities.
• Support the development of a scalable regional operating model.

Successful candidate must have:

• Minimum 5+ years' experience in transition, migration, outsourcing, offshoring, shared services, BPO, or operational transformation environments.
• Proven experience leading end-to-end migration or transition programs.
• Demonstrated experience managing knowledge transfer and operational readiness activities.
• Experience working with global or regional stakeholders across multiple markets.
• Strong background in project delivery, workforce planning, or operational transformation.
• Experience managing risks, issues, dependencies, and stakeholder escalations.
• Experience supporting offshore, shared services, or Centre of Excellence environments.

Qualifications

Essential

• Bachelor's degree in Business, Operations, Management, Commerce, or a related discipline.
• Formal project management experience.

Desirable

• PMP, Prince2, Agile, or equivalent project management certification.
• Lean Six Sigma Green Belt or Black Belt.
• Experience within BPO, Shared Services, GCC, or Offshore Delivery environments.

Work Arrangements:

• Schedule: 6:00 AM - 3:00 PM PHT
• Work Setup: Work From Home
• Office Location: Parkway Corporate Center, Alabang, Muntinlupa City

What's in it for YOU?
At Integrated OS, we create career opportunities where you can thrive, grow, and make an impact.

• Competitive Salary & Benefits: Be rewarded for your expertise and dedication.
• Career Growth & Development: Work alongside international clients and gain valuable experience.
• Work-Life Balance: Our innovative activities, open communication channels, and commitment to inclusivity make every day exciting and rewarding!
• Collaborative & Supportive Environment: Be part of a passionate team that values innovation and teamwork.

Your seat awaits! Be part of our thriving team and CLICK APPLY!