Customer Support Specialist

Greetings! We're a fast-growing digital PR agency that works with a diverse range of clients spanning numerous industries including finance, cybersecurity, real estate, IoT, SaaS, DeFi, sports tech, insurance & legal, health tech, and marketing.

Due to continual business growth, were looking for a talented Customer Support Specialist to join our fully-remote growing team.

What We Offer:

• Fully-remote working environment.
• Team building trips.
  
• Co-working and learning allowances.
• 10 days of paid leave per year, plus US public holidays.
• Opportunities for advancement, increased responsibilities, and additional training within a growing agency.
• International team of co-workers.
• U.S. Dollars compensation.

A great candidate will:

• 3 to 5 years of Customer Support experience.
• Flawless English.
• Excellent communication skills
• Ability to explain complex issues in an easy and understandable manner
• Empathy and love for helping people
• Driven, self-motivated and highly flexible team player attitude
• Self-learner, independent problem-solver
• Readiness to improve the CS process.
  

Bonus Points If:

• You have worked remotely in the past.
• You have worked in a start-up.

Responsibilities will include:

• Respond to customer queries in a timely and accurate way, via email, chat or phone
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions 
• Update our internal databases with information about technical issues and useful discussions with customers
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our teams
• Coach and help us build our CS department

Please Note: This is a 'contractor' position, and all hires are responsible for their own tax or benefit obligations.