Job Openings Customer Support Specialist

About the job Customer Support Specialist

Greetings! We're a fast-growing digital PR agency that works with a diverse range of clients spanning numerous industries including finance, cybersecurity, real estate, IoT, SaaS, DeFi, sports tech, insurance & legal, health tech, and marketing.

Due to continual business growth, were looking for a talented Customer Support Specialist to join our fully-remote growing team.

What We Offer:

  • Fully-remote working environment.
  • Team building trips.
  • Co-working and learning allowances.
  • 10 days of paid leave per year, plus US public holidays.
  • Opportunities for advancement, increased responsibilities, and additional training within a growing agency.
  • International team of co-workers.
  • U.S. Dollars compensation.

A great candidate will:

  • 3 to 5 years of Customer Support experience.
  • Flawless English.
  • Excellent communication skills
  • Ability to explain complex issues in an easy and understandable manner
  • Empathy and love for helping people
  • Driven, self-motivated and highly flexible team player attitude
  • Self-learner, independent problem-solver
  • Readiness to improve the CS process.

Bonus Points If:

  • You have worked remotely in the past.
  • You have worked in a start-up.

Responsibilities will include:

  • Respond to customer queries in a timely and accurate way, via email, chat or phone
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions 
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our teams
  • Coach and help us build our CS department

Please Note: This is a 'contractor' position, and all hires are responsible for their own tax or benefit obligations.