Aftermarket Sales Representative

The purpose of this position is to ensure the achievement of After Sales targets and objectives aligned with business objectives and GP targets. To ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management

Key Performance Areas:

Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering.
Overall responsibility to achieve sales, growth and profitability targets in an assigned sales territory.
Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc)
Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing.
Inform and resolve customers' questions about products, prices, availability, product uses and credit terms.
Quote prices, credit terms and other specifications
Emphasise product features based on analyses of customer's needs and on technical knowledge of product capabilities.
Prepare sales contracts for orders obtained and submit orders for processing.
Assist with resolution of debtor's disputes and assist with cash collections.
Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new accounts.
Overall responsibility to ensure quality of customer interaction and service

Required Minimum Knowledge, Skills Education / Training and Experience Requirement

Grade 12 / Matric
Code EB / 8 driver's licence

Knowledge Requirements:
o English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
o Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
o Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software, including applications and programming.
Required Skills:
o Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
o Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
o Time Management — Managing one's own time and the time of others.
o Speaking — Talking to others to convey information effectively.
o Writing — Communicating effectively in writing as appropriate for the needs of the audience.
o Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
o Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
o Coordination — Adjusting actions in relation to others' actions