Job Openings Internal Sales Consultant / Sales Support (IT Industry)

About the job Internal Sales Consultant / Sales Support (IT Industry)

Internal Sales Consultant / Sales Support (IT Industry) – Sandton, Gauteng

Our client in the IT industry is looking for an Internal Sales Consultant to provide a high level of sales support to customers telephonically, so that sales targets can be achieved. Must have a proven track record in frontline telephonic sales and support. Must be PC Literate and have good communication skills and voice projection.

Responsibilities:

  • Support the external sales reps.
  • Process orders/backorders.
  • Actively contribute in the achievement of monthly targets.
  • Process all sales orders on our Enterprise system correctly and timeously.
  • Ensure payment policy is followed.
  • Written and verbal quotes must be done on an hourly basis.
  • Quotes must be recorded in the correct format in the company CRM software.
  • Assist all customers with queries in terms of outstanding orders, goods returned, delivery and pricing queries.
  • Returns policy needs to be strictly adhered to.
  • Customer details are updated on the database.
  • Regular participation in training to ensure 100% product knowledge.
  • Build solid customer relationships.
  • Excellent customer service professionalism and enthusiasm.
  • Daily communication within the team to ensure customer service is enhanced.
  • You will be required to regularly inform customers of special promotions, so that sales volumes are increased.
  • You will be required to actively up sell products and cross sell products, so that profit objectives can be achieved.

Skills:

  • Achieve targets
  • Processing orders
  • Drafting quotes
  • Customer queries
  • Database updating
  • Product Literacy
  • Relationship building
  • Communication skills
  • Promotions
  • Sell up sales skills