Service Manager - Development

Your Tasks

Development of training and development plans for service technicians and trainers with clear budget requirements and timelines

Business strategy for Academy with Capex requirements and return on investments

Preparation of technicians/trainers together with Dispatcher before they attend an intervention.

Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvementareas to the technicians

Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.

Issue, audit and record all tools required by the technicians

Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians

Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to;transducer and tool return, outstanding S&Ts, service reports, timesheets and reason for exit.

Personal Time Off (leave) management

Attend to Standby Support as per the Standby Procedure.

Performance and functional management for their allocated Service Technicians/Trainers, including relevant feedback to KronesStakeholders.

Experience & Qualification Requirements:
National or Technical Diploma in Mechanical or Electrical with a Trade Certificate
Team management experience for a minimum of 5 years with a team of 10 or more people
Technical knowledge of machinery within the packaging or beverage industry
SAP experience
MS Office
Strong communication and relationship management skills
Advantageous
12 years technical experience in the Packaging or Beverage industry
Proven track record of personnel development, and exposure to Apprenticeship Programs
Interpersonal and negotiation skills
Customer orientated and able to drive and adapt to change
Sense of urgency and analytical problem-solving skills (root cause analysis)
Basic Project Management experience