One Time Solutions Lead

Job Description:

• Conduct system implementation based on the project plan.
• Perform requirement analysis.
• Develop documentation (Business Blueprint, Program Specification, and Testing Scenario).
• Conduct user training.
• Conduct data verification.
• Perform User Acceptance Test.
• Provide post-implementation assistance.
• Liaise with process owners and users.
• Participate in training, certification, and personnel development programs.
• Work closely with colleagues, developers, testers, and various end-users to ensure technical compatibility and user satisfaction.

Requirements:

• Bachelors Degree in Information Systems, Computer Science, or other related fields.
• Minimum 2 years of experience in IT product implementation or solution delivery, especially in Customer Engagement Solutions.
• Proven ability to handle multiple implementation projects concurrently across different products, with strong prioritization and time management skills.
• Highly proactive, curious, and self-driven actively seeks knowledge, experiments independently, and builds expertise without relying heavily on principals.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Good command of English, both spoken and written.
• Deadline-oriented with high attention to detail and execution quality.