Customer Service & Billing Virtual Assistant 

Position Title: Customer Service & Billing Virtual Assistant

Location: Remote

Type of Employment: Full-time/Part-time

Salary Range: TBA

Job Summary

We are looking for a reliable, organised, and customer-focused Customer Service & Billing Virtual Assistant to support day-to-day customer communication and billing-related tasks.

The ideal candidate has strong communication skills, excellent attention to detail, and experience handling customer inquiries, invoices, payments, and administrative tasks. You should be comfortable communicating with customers professionally while ensuring billing records and information are accurate and up to date.

Key Responsibilities

Customer Service & Communication

• Respond to customer inquiries through email, chat, and other communication channels
• Provide accurate and professional responses to customer questions
• Assist customers with billing, account, and service-related concerns
• Follow up with customers regarding pending requests or documentation
• Escalate complex issues to the appropriate team member
• Maintain a professional and positive customer experience
• Document customer interactions and update records accordingly

Billing & Administrative Support

• Prepare, send, and manage invoices
• Assist with payment tracking and billing follow-ups
• Monitor outstanding invoices and communicate with customers regarding overdue payments
• Verify billing information and resolve discrepancies
• Maintain accurate billing records and customer account information
• Assist with refunds, adjustments, and payment-related inquiries as directed
• Perform data entry and maintain organised financial and customer records
• Support other administrative and billing tasks as required

Communication & Coordination

• Coordinate with internal teams regarding customer concerns and billing issues
• Maintain clear and timely communication with customers and team members
• Follow established processes and communication guidelines
• Ensure customer requests are properly documented and followed through to resolution

Requirements & Qualifications

• Previous experience in Customer Service, Billing, Accounts Receivable, or Virtual Assistance
• Excellent written and verbal English communication skills
• Strong customer service and interpersonal skills
• Experience handling invoices, payments, or billing-related tasks
• Strong attention to detail and accuracy
• Excellent organisation and time-management skills
• Ability to handle multiple tasks and priorities
• Comfortable working independently in a remote environment
• Strong problem-solving skills
• Professional and courteous communication style

Technical Skills

• Proficient in Google Workspace and Microsoft Office
• Experience with CRM or customer management systems
• Experience with billing or accounting software is preferred
• Comfortable working with email, chat, and communication platforms
• Strong computer and data-entry skills
• Ability to quickly learn new tools and systems

Personal Attributes

• Customer-focused and empathetic
• Reliable and accountable
• Detail-oriented
• Organised and efficient
• Professional and trustworthy
• Proactive and solution-oriented
• Strong communicator
• Patient and calm when handling customer concerns
• Able to work independently and meet deadlines

Benefits

• Permanent work-from-home setup
• Full-time remote position
• 14 days leave credits