GUEST RELATIONS EXECUTIVE

Suiteable is seeking a hard-working, energetic, employee who is passionate about

delivering on the promise of excellence in customer service. By providing personalized

attention to our guest and owners, who will help us maintain our quickly growing portfolio

of holiday homes.

Responsibilities:

Act as the first point of contact for our guests, vendors, and, occasionally, our

owners within a local management office.

Be responsible for taking incoming phone calls, occasional outbound calls, and

responding to emails or chats on a daily basis from guests who have questions or

concerns about a reservation, statement or other concern.

Assist with the creation and delegation of maintenance and housekeeping tasks.

Verify unit availability to assist with scheduling suppliers or realtor visits.

Meet and maintain company standards and metrics such as guest satisfaction,

accuracy, efficiency, and inquiry conversion to reservations.

Build and maintain business relationships and open lines of communication with

other internal support teams.

Be in charge of property onboarding, which incudes contract drafting, DTCM

permit registration, utilities activation and buildings portal registration.

Qualifications:

Technical computer skills required on all forms of hardware laptops, tablets and

mobile devices

Professional in all forms of communications such as email, phone calls, video calls

and texts

Ability to work well under pressure in an agile, fast-paced environment

Excellent time management skills with the ability to change activity frequently and

cope with interruptions

Highly responsive and reliable

Strong attention to detail

Adhere to all company policies and procedures

Availability to work on flexible schedule, 6-days a week.