About the job GUEST RELATIONS EXECUTIVE
Suiteable is seeking a hard-working, energetic, employee who is passionate about
delivering on the promise of excellence in customer service. By providing personalized
attention to our guest and owners, who will help us maintain our quickly growing portfolio
of holiday homes.
Act as the first point of contact for our guests, vendors, and, occasionally, our
owners within a local management office.
Be responsible for taking incoming phone calls, occasional outbound calls, and
responding to emails or chats on a daily basis from guests who have questions or
concerns about a reservation, statement or other concern.
Assist with the creation and delegation of maintenance and housekeeping tasks.
Verify unit availability to assist with scheduling suppliers or realtor visits.
Meet and maintain company standards and metrics such as guest satisfaction,
accuracy, efficiency, and inquiry conversion to reservations.
Build and maintain business relationships and open lines of communication with
other internal support teams.
Be in charge of property onboarding, which incudes contract drafting, DTCM
permit registration, utilities activation and buildings portal registration.
Technical computer skills required on all forms of hardware laptops, tablets and
Professional in all forms of communications such as email, phone calls, video calls
Ability to work well under pressure in an agile, fast-paced environment
Excellent time management skills with the ability to change activity frequently and
cope with interruptions
Highly responsive and reliable
Strong attention to detail
Adhere to all company policies and procedures
Availability to work on flexible schedule, 6-days a week.