Community manager

The Community Manager is responsible for managing a designated portfolio of properties. The role encompasses all client interactions and communications as they relate to that portfolio including Board member interaction, on-site and off-site community management services, financial administration and reporting, and asset management services. You will be supported by specific teams within the Company in each of these services however you will be ultimately responsible for the delivery and quality of services to the Companys clients.

Main Responsibilities

- Developing and managing strategic relationships with all entities making up the Master Communities

- Implementing management plans to sufficiently and proactively plan all activities throughout the year ensuring all milestones and timelines are met.

- Ensuring common areas in the Master Community and OA is kept at the best standards at all times.

- Establish and maintain record system of all correspondence between owners, residents/occupiers, and other relevant parties.

- Overseeing audit inspection reports

- Prepare, distribute and collect all correspondence and records related to the general assembly meeting which included but not limited to, items for discussion, nomination of board member, agenda, invitations, motions, minutes of meeting, etc.

- Maintain a schedule of contracts detailing the Key Performance Indicators, due dates for service delivery, scheduled service calls and dates of attendance, and make the schedule available to a Board representative on request;

- Attend and record all meetings.

- Provide point of contact for owners as well for occupants and attend routine written and oral communication.

- Maintain full documentation for history of service providers (for example MEP replacements, major repairs, etc.).

- Advise and assist owners and residents/occupiers in relation to the Community Rules

- Arrange Insurances and claims.

- Preparing, presenting and managing budgets for the Master Communities

- Managing revenue collection process to ensure maximum collections

- Preparing and reviewing request for proposals or procurement requirements

- Conducting regular inspections/audits of the assigned community

- Managing crisis and emergencies.

- Developing ways to gauge customer satisfaction levels.

- Resolving customer complaints

- Responding to email queries from community members and vendors: mostly questions about events, payments, promotional swag, and reports

- Helping to develop community newsletters or updates on a quarterly basis

- Sending regular updates/announcements to various communities, developer groups, business groups and other communities

- Forwarding product-related or technical questions from communities to relevant internal teams or pointing them to available resources

- Reviewing event proposals sent by communities and issuing approval/rejections for proposed events following defined guideline

- Coordinating with vendors on all event logistics and payments

- Following up on communities to submit post events reports

Requirement

The ideal candidate will come from a reputable Community and Owners Association background with 5 years minimum experience and will preferably hold a CMCA.

- Excellent English communication skills.

- Fluency in English and Arabic will be a distinct advantage.

- Strong organization skills with knowledge of team management.

- Strong working knowledge of customer service principles and practices.

- Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.

- Proficiency and working knowledge of Microsoft Office Applications.

-A degree holder