Senior Project Manager

About ITC

Join ITC, a trailblazing force with offices in Shanghai, Singapore, Melbourne and Saigon. We are a hub of innovation for Fortune 500 companies and industry leaders, guiding them through the complexities of the Chinese and APAC markets.

At ITC, you'll play a pivotal role in transforming their business landscapes using cutting-edge MarTech, e-Commerce, and Omnichannel solutions. As part of our team, you'll not only witness but also contribute to significant ROI achievements and market successes. We're not just navigating the future of digital commerce; we're creating it. Be a part of our journey to redefine industry standards and elevate market experiences across Asia.

With a talented team of 60 professionals across APAC, our 2024 milestones include:

• Orchestrating 30+ digital transformation workshops for global leaders like Coty, LVMH, and Unilever Prestige

• Empowering 5,000+ Sales Associates across luxury brands like Moncler, Margiela, Moschino, and Christies with comprehensive omnichannel training programs and change management

• Spearheading Salesforce Commerce Cloud implementations for luxury brands in China, notably with LVMH and other fashion groups

• Driving eCommerce growth with bespoke website development for clients like Brandy Melville and Hublot

• Scaling fast fashion to 10,000+ daily orders with optimized e-commerce solutions

• Igniting sales for Hublot, Omega, and Fred via high-performing Mini Programs in China

• Expanding The Hour Glass's presence across 9 APAC markets with integrated solutions.

What You Will Get Out of This Position

As a Senior Project Manager, you will take ownership of end-to-end delivery for large-scale digital projects, with a strong emphasis on eCommerce and CMS platforms. You will work directly with enterprise clients, managing cross-functional teams and ensuring project success from scoping to post-launch support. This is a client-facing, leadership role that combines technical understanding, stakeholder management, resource planning, and profitability oversight.

Responsibilities:

• Lead full lifecycle delivery of complex and high-valued eCommerce projects, from discovery through post-launch

• Lead multidisciplinary teams of 5+ members including designers, developers (front- and backend), QA engineers, and analysts.

• Ensure the project is delivered on time, within budget, and meets high-quality standards and business goals.

• Define and oversee scope, timelines, budgets, resourcing, and risk management strategies.

• Serve as the main point of contact for clients, managing expectations, scope, and change requests.

• Negotiate timelines and budgets with clients while ensuring profitability and operational feasibility.

• Conduct stakeholder meetings, workshops, and presentations to ensure alignment on vision, priorities, and deliverables.

• Provide hands-on leadership and guidance in eCommerce topics, including product setup, cart and checkout flows, OMS, and inventory workflows.

• Facilitate architecture discussions and system design planning, especially for headless and API-first projects.

• Create and review flow diagrams, architecture maps, and solution documentation for internal and client use.

• Work with internal stakeholders to optimize resource planning, project assignments, and workload balancing.

• Mentor junior project managers and team leads, fostering a culture of accountability and excellence.

Requirements

Must have:

• 6+ years of experience in project management, with at least one full eCommerce project from 0 to 1 successfully delivered in the past 12 months, with value > 130k USD.

• Fluent in English with excellent communication skills and writing skills.

• Ability to conduct Pre-sales presentations in front of clients.

• Experience in managing and communicating at senior and executive levels.

• Experience in managing large scale projects in the following solutions: Web/APP E-commerce platform; CRM/Salesforce implementation; MarTech;

• Strong working knowledge of eCommerce architecture, CMS products (especially WordPress), and headless frameworks.

• Demonstrate strong CMS knowledgeWordPress is a must, and Drupal is a plus.

• Proven ability to manage both business expectations and technical realities.

• Ability to engage and partner with the customer and internal staff as required.

• Ability to work in a multicultural team with different time zones.

• Ability to identify problems and work to resolution as required.

• Excellent understanding of web and mobile application development lifecycle.

• Experience leading diverse project teams and navigating fast-paced, client-driven environments.

• Professional proficiency in English.

• Familiarity with Agile/Scrum, Jira, Confluence, and tools like Figma or Miro.

Nice to have:

• Open Source technical background preferred;

• Understanding of some if not all: Laravel, ReactJS, React Native, Javascript, HTML/CSS, Objective-C/Swift, Java/Kotlin, will be a huge plus;

• Additional language (French, Chinese);

The Package

• Flexible paid days off and more

• Employment and insurance benefits above the market

• Professional career path and frequently objectives, review

• Lovely office with modern facilities

• Fun and dynamic team with great ambition, always fight for the same goal

• Other exciting team building activities