About the job Senior Network Engineer: Microsoft 365 Modern Work
M365 Network Engineer Level II
The Network Engineer Level II is responsible for providing network support to end customers.
Responsibilities:
§ Administer Customers Implementation Plan, customization, and managed Microsoft 365 solutions, including Teams, SharePoint, OneDrive, and related applications.
§ Facilitate effective communication and collaboration through Microsoft Teams, ensuring optimal usage of features for virtual meetings, chat, and document collaboration.
§ Administer Customers email communication through Exchange Online and configure security settings.
§ Administer Customers Azure Active Directory to ensure secure and efficient user access.
§ Administer Customer Implementation and manage single sign-on (SSO) and multi-factor authentication (MFA) for enhanced security.
§ Monitor and enhance security measures within Microsoft 365, addressing potential vulnerabilities and ensuring compliance with industry standards.
§ Administer Customer data loss prevention (DLP) policies and information protection strategies.
§ Provide technical support to end-users, addressing issues related to Microsoft 365 applications. Collaborate with the IT support team to resolve escalated incidents and service requests.
§ Develop and conduct training sessions to educate users on best practices for Microsoft 365 applications. Create and maintain documentation for configurations, processes, and troubleshooting steps.
§ administration (DLP, Information Protection, Data Lifecycle Management, Vulnerability Remediation)
§ Administer Customer Implementation of Azure AD (Group Management, App Registrations)
§ Perform network troubleshooting to isolate and diagnose common network problems.
§ Manage projects from conception through delivery, including information gathering, plan development, resource management, budget compliance, scheduling, project performance, and client relationships.
§ Comply with company policies and procedures and ensure organizational compliance.
Qualifications:
Strong technical orientation; excellent written and verbal communication skills; strong presentation skills; professional demeanor and leadership abilities; capable of comfortably meeting with customers at all levels; thorough knowledge of the project planning process; ability to show proof of valid drivers license and auto insurance.
Education and/or Experience:
3-5 years of experience in an IT role
3 Years Proven experience as a Microsoft 365 Administrator or similar role required.
In-depth knowledge of Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Exchange Online preferred
Language Skills: Ability to fluently speak and understand English.
Your Skillset
- Support customers on complex system issues and all other knowledgeable areas.
- Ability to handle a variety of diverse tasks and organize work to meet demands. This will include work hours outside and in addition to the normal schedule.
- Ability to properly install, test, and troubleshoot hardware and software.
- Ability to stay current with developments in systems administration technology.
- Ability to manage multiple projects simultaneously.
- Exceptional verbal and written communications skills.
- Demonstrated proficiency of all computer hardware, software, and peripherals including, but not limited to:
- Deploy and manage a Microsoft 365 tenant
- Implement and manage Microsoft Entra identity and access
- Manage security and threats by using Microsoft 365 Defender
- Manage compliance by using Microsoft Purview
- Microsoft operating systems
- Microsoft Office, Office 365
- Microsoft SQL Server
- Able to work autonomously, but also be collaborative with teammates
- Ability to simultaneously manage multiple projects in a fast-paced environment,
- Align to our core values
High proficiency:
- Office 365 applications
- Office 365 Compliance Center
- Office 365 Security Center
- Email security and configuration
- OneDrive
- Basic Azure knowledge
- Basic Desktop troubleshooting
- Basic Networking knowledge
You should also have a working knowledge of the following:
- Networking
- Server administration
- DNS
- PowerShell
Excellent communicator with astute project management skills.; Jira + Confluence
Collaborative, flexible, and motivated individual with a commitment to excellence.