Intermediate Business Analyst

Purpose:

Analyse, document and update business requirements for product processes, procedures and systems.

Duties and responsibilities:

• Prevent wastage and identify process improvements to contain and reduce costs
• Improve efficiencies by reviewing assigned business processes to identify and address operational, financial and technological risks
• Participate in review and testing throughout the project life cycle
• Conduct quality assurance tests and regression testing of applications and software.
• Conduct and supervise group testing of complete applications and software.
• Identify and eliminate the factors within the applications that may pose a risk to the business.
• New business ideas and improve current business work practices.
• Improving the functionality of our end user services such as web, mobi and feature phone applications.
• Optimal use of time to ensure maximum output and delivery as per required timeframes.
• Identify possible delays in advance and plan accordingly.
• Making customer needs a primary focus of ones actions.
• Follow up on requests timeously to ensure that the final product or service met expectations.
• Effectively manage customers expectations, end-to-end, by ensuring the relationship and customer priority is maintained throughout the delivery/resolution process.
• Exceed the clients' expectations regarding service delivery.
• Demonstrate concern and understanding for customer expectations & needs and ensure customer needs are made priority.

Qualifications and experience:

• Relevant Degree/Diploma.
• Min 5 years experience in business analysis or a related field.
• Must have experience working on multiple projects as well as handling day-to-day operational requests from the business.
• Strong project management
• Proficient with SQL, Microsoft Excel.
• Knowledge of data analysis and interpretation
• Must have proficiency with SQL and Microsoft Excel.
• Experience with development and interpretation of reports
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap)