IT 2nd Level Support

IT House is looking for a IT 2nd Level Support for a direct placement with an end client in the Logistics and Transportation sector.

Main Responsabilities

• Support & independently resolve product-specific inquiries of our software systems;
• Manage and monitor tickets according to service level agreements;
• Prepare and monitor the weekly deployment process;
• Perform administrative tasks such as configuration, management of master data and analysis of data;
• Independent error analysis, including reproduction in a test environment if required and escalation when necessary;
• On-call duty after adequate training.

Requirements

• Career change with professional experience or completed training in IT;
• Strong communication skills, flexibility and service-oriented mindset are desirable;
• High IT affinity with an eagerness to learn new things and finding joy in solving technical challenges;
• Ability to work under pressure with organised and analytical methods;
• Good knowledge of English.

Benefits

• Direct integration into the end clients organization;
• Contractual conditions aligned with the candidates profile and experience;
• Hybrid working model (Porto);
• 24 vacation days per year and additional benefits.

Apply by sending your CV.