Customer Operations Team Leader (Italian Speaker)

COMPANY

A global business services organization that supports entities and external customers in accelerating their digital and sustainable transformation. With more than 1,500 professionals from over 50 nationalities across Western Europe and Africa, this company delivers specialized services in areas such as Finance, Human Resources, Procurement, Sales, and Customer Operations.

CANDIDATE

The professional to be hired will be responsible for:

• Leading and developing a team of 12 to 15 employees dedicated to Order Management operations, ensuring service quality and operational excellence;
• Defining and implementing strategies to achieve team objectives and KPIs established by management;
• Managing recruitment, workforce planning, employee development, and talent retention initiatives;
• Overseeing daily operations, ensuring the timely and accurate processing of customer orders and contracts;
• Monitoring team performance and driving continuous improvement through operational efficiency and service excellence;
• Acting as the main escalation point for complex customer and stakeholder issues, ensuring effective resolution through collaboration with multiple business areas;
• Promoting compliance with internal procedures, business standards, and company policies;
• Driving digitalization, automation, and process improvement initiatives, identifying opportunities to optimize workflows and enhance productivity;
• Supporting organizational change and transformation projects, ensuring successful adoption of new processes and technologies;
• Fostering a collaborative, inclusive, and high-performance team culture.

PROFILE

• Bachelor's or Master's degree in Business Administration, Management, Finance, or a related field;
• Professional experience in a Shared Services environment;
• Proven experience leading operational teams in process-driven organizations;
• Demonstrated experience in people management, performance management, and team development;
• Experience in process improvement, digitalization, automation, or transformation projects;
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights;
• Excellent stakeholder management, communication, and presentation skills;
• Structured and organized working style with strong attention to detail;
• Fluent in English and Italian (mandatory);
• Availability to travel when required.

Integration into a leading multinational organization that offers an international environment, hybrid working model, flexible working hours, continuous development opportunities, health and wellbeing benefits, and the opportunity to contribute to innovative and transformative projects on a global scale.

Selected candidates will be contacted within 10 working days.

EGOR Talent Acquisition
Success Through People