Desktop Support Engineer – Infrastructure Services (IS) - 10559683

Desktop Support Engineer – Infrastructure Services (IS)

Amsterdam, Netherlands
Contract Duration: 8 Months | Start: ASAP
Experience: 4–6 Years

About the Role

We are looking for a skilled Desktop Support Engineer to join our IT team in Amsterdam. In this role, you will be responsible for delivering high-quality technical support, ensuring seamless IT operations, and enhancing end-user experience across the organization.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues
• Install, configure, and maintain desktop systems, laptops, and peripherals
• Diagnose and resolve technical problems both remotely and on-site
• Perform routine system maintenance, updates, and backups
• Maintain accurate documentation of incidents, configurations, and solutions
• Develop and update knowledge base articles for common issues
• Deliver user training and guidance on IT systems and applications
• Collaborate with cross-functional IT teams to resolve complex issues
• Manage system security settings to protect against cyber threats

Required Skills & Experience

• 4–6 years of experience in Desktop Support / Infrastructure Services
• Strong knowledge of desktop management and IT support environments
• Experience with Windows OS, hardware troubleshooting, and networking basics
• Familiarity with ticketing tools and IT service management processes
• Good understanding of security best practices
• Excellent problem-solving and communication skills

Preferred Qualifications

• Experience working in enterprise IT environments
• Knowledge of Active Directory, Office 365, and remote support tools
• IT certifications (e.g., CompTIA A+, ITIL) are a plus