Senior STIBO STEP Engineer / MDM Support Engineer-10841948

Senior STIBO STEP Engineer / MDM Support Engineer

Location: Amsterdam, Netherlands
Start Date: August 2026
Contract Duration: 6 months
Experience: 6–8 years
Employment Type: Contract

Role Overview

We are looking for a Senior STIBO STEP Engineer to join an Application Maintenance & Support (AMS) team responsible for maintaining and enhancing an enterprise Master Data Management (MDM) platform.

The successful candidate will provide hands-on technical support, implement enhancements and fixes, troubleshoot production issues, and act as a Subject Matter Expert (SME) for the STIBO STEP platform. The role also involves guiding junior and mid-level STIBO developers and support engineers.

Key Responsibilities

• Maintain and enhance the STIBO STEP MDM platform.
• Develop and implement fixes, enhancements, workflows, and business rules.
• Perform incident triage, troubleshooting, and production support.
• Conduct Root Cause Analysis (RCA) and resolve recurring issues.
• Support data validation, reconciliation, and data quality activities.
• Guide and mentor STIBO STEP developers and support engineers.
• Act as the technical SME for the MDM platform.
• Work with business and technical teams to diagnose complex master-data issues.
• Support integrations between STIBO STEP and external systems.
• Monitor and resolve data pipeline and integration failures.
• Contribute to ITSM KPIs including SLA, MTTR, incident reduction, and escalation management.
• Support release and change management activities.

Must-Have Technical Skills

• 6–8 years of relevant experience in MDM and application support.
• Strong hands-on experience with STIBO STEP.
• STIBO STEP data modelling, including:
  • Entities
  • Hierarchies
  • Attributes
• Experience configuring workflows, approval processes, and data governance flows.
• Strong knowledge of business rules and validation frameworks in STIBO STEP.
• Experience with STEP UI and data maintenance processes.
• Hands-on experience with product/article master data management.
• Experience with supplier and assortment data.
• Understanding of data governance, data stewardship, and data quality.
• Experience across the master-data lifecycle: create, update, enrich, validate, and publish.
• Experience with REST/SOAP APIs and/or file-based integrations.
• Understanding of integrations with SAP S/4HANA and other enterprise systems.
• Experience working with AS400/core systems and/or similar legacy platforms.
• Knowledge of SQL and data analysis.
• Strong data validation and reconciliation skills.
• Experience troubleshooting data inconsistencies and production issues.
• Familiarity with ITSM tools and ticketing workflows.

Good-to-Have Skills

• Automation of repetitive support activities.
• AI-assisted troubleshooting or reverse engineering.
• Knowledge graph/documentation tools.
• Understanding of product lifecycle and assortment management.
• Knowledge of pricing, promotions, and catalogue publishing.
• Understanding of logistics and supply-chain data dependencies.
• Experience with SAP master data structures.
• Knowledge of SAP integrations such as IDocs, APIs, and middleware.
• Basic understanding of monitoring, logging, and observability tools.
• Familiarity with CI/CD and release management concepts.
• Awareness of DevSecOps and DORA metrics.

Soft Skills

• Strong problem-solving and analytical skills.
• Ability to diagnose complex data issues across multiple systems.
• Comfortable working with fragmented or loosely documented data structures.
• Strong focus on data integrity and quality.
• Ability to collaborate effectively with business users, procurement, category management, and technical teams.
• Experience working within a multi-vendor environment.
• Strong communication and stakeholder-management skills.
• Ability to guide and mentor other engineers.
• High learning agility and ability to quickly understand new systems and processes.