Senior Business Analyst – Mobile Digital Transformation

Overview

We are looking for a Senior Business Analyst to support the complete redesign of a large-scale mobile application. This role serves as the key link between business stakeholders, UX/UI teams, product owners, and development teams, ensuring that business requirements are translated into clear user journeys, functional specifications, and development-ready deliverables.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyze, and challenge business and user requirements.
• Identify business objectives, pain points, and improvement opportunities.
• Prioritize requirements with Product Owners and Project Managers.
• Ensure traceability between business needs and delivered solutions.

User Journey & Functional Design

• Define and document end-to-end user journeys.
• Identify alternative flows, edge cases, error scenarios, offline scenarios, accessibility requirements, and real-time dependencies.
• Transform user journeys into features, screens, user stories, and acceptance criteria.
• Ensure complete coverage of critical business processes and user experiences.

UX/UI Collaboration

• Work closely with UX/UI designers to prepare functional inputs for design activities.
• Define screen inventories, screen mappings, wireflows, and functional behaviors.
• Document loading, error, empty-state, offline, and exceptional user scenarios.
• Ensure consistency between business requirements, user experience, and technical implementation.

Backlog & Delivery Management

• Create and maintain Epics, User Stories, and Acceptance Criteria.
• Manage complex backlogs and dependencies.
• Support Agile refinement sessions and sprint planning.
• Collaborate with development, QA, and project teams throughout the delivery lifecycle.

Documentation & Governance

• Maintain functional documentation and knowledge repositories.
• Produce traceability matrices, functional mappings, and supporting documentation.
• Support User Acceptance Testing (UAT) preparation and execution.
• Ensure documentation consistency and governance standards.

Required Skills & Experience

• Extensive experience as a Business Analyst on digital and mobile application projects.
• Strong expertise in user journey mapping, functional analysis, and requirements management.
• Experience working on complex mobile application initiatives.
• Proven ability to translate business requirements into user stories and acceptance criteria.
• Experience collaborating with UX/UI designers and product teams.
• Strong knowledge of Agile and Scrum methodologies.
• Hands-on experience with Jira, Confluence, Figma, Miro, Lucidchart, Draw.io, and collaboration platforms.
• Experience supporting QA, UAT, and test management activities.
• Strong analytical, documentation, and stakeholder management skills.

Nice to Have

• Experience with real-time applications and API-driven solutions.
• Knowledge of accessibility and inclusive design principles.
• Experience with design systems.
• Experience in transportation, mobility, or public-sector digital services.
• Familiarity with AI-assisted product delivery and business analysis practices.

Languages

• French or Dutch: Native/Bilingual proficiency.
• English: Professional working proficiency.

Location

• Brussels, Belgium.
• Hybrid working model with onsite presence required 2–3 days per week.