IT Service Portfolio Consultant

Location

Arnhem, Netherlands (Hybrid)

Contract Duration

July 2026 – December 2026

Working Hours

32–40 Hours per Week

Education Required

Bachelor's Degree (HBO) in Information Technology, Business Information Management, Computer Science, or a related field.

Experience Required

Minimum 5 Years

Role Overview

We are seeking an experienced IT Service Portfolio Consultant to design, implement, and establish a structured and sustainable IT Service Portfolio within a complex enterprise environment.

This is a hands-on transformation role focused on building a service portfolio framework from the ground up. The successful candidate will work across architecture, operations, governance, and business domains to create clarity around IT services, ownership, dependencies, and value delivery.

The ideal candidate combines strong IT Service Management expertise with stakeholder management, enterprise architecture understanding, and change management capabilities to ensure the successful adoption and long-term sustainability of the IT Service Portfolio.

Key Responsibilities

IT Service Portfolio Development

• Design and implement a scalable and sustainable IT Service Portfolio framework.
• Establish clear definitions, standards, and governance for IT services.
• Create structure and visibility within a complex and fragmented IT landscape.
• Develop logical service hierarchies and service classifications.
• Ensure the portfolio accurately reflects business and technology service offerings.
• Build a service portfolio that is practical, maintainable, and aligned with organizational objectives.

Service Discovery & Documentation

• Collaborate with IT teams and business stakeholders to identify and document existing services.
• Define service ownership, responsibilities, and accountability models.
• Create and maintain comprehensive service descriptions and service documentation.
• Map relationships between:
  • IT Services
  • Business Capabilities
  • Applications
  • Infrastructure Components
  • Service Owners
• Identify service dependencies and operational impacts.

Governance & Service Management Integration

• Align the IT Service Portfolio with key ITSM processes including:
  • Incident Management
  • Change Management
  • Problem Management
  • Configuration Management (CMDB)
  • Service Catalog Management
  • Vendor and Sourcing Management
• Develop governance models to ensure ongoing portfolio maintenance and quality.
• Define standards for service lifecycle management.
• Ensure alignment with enterprise architecture principles and operating models.

Stakeholder Management & Adoption

• Engage stakeholders across all levels of the organization.
• Facilitate workshops and working sessions to drive service portfolio adoption.
• Support Service Owners in defining and maintaining service information.
• Act as a trusted advisor to business and IT stakeholders.
• Drive organizational change and ensure the portfolio becomes embedded in day-to-day operations.
• Build awareness of the value and purpose of service portfolio management.

Enterprise Architecture Alignment

• Collaborate closely with:
  • Enterprise Architects
  • Capability Owners
  • Service Owners
  • Finance Teams
  • Governance Teams
• Establish clear relationships between:
  • Services
  • Capabilities
  • Applications
  • Technology Components
• Support architecture governance and decision-making processes.
• Ensure service portfolio structures support future organizational growth and transformation initiatives.

Continuous Improvement

• Develop processes to maintain service portfolio quality and accuracy.
• Identify opportunities for process optimization and service standardization.
• Promote best practices in service management and governance.
• Ensure the portfolio remains a living, evolving asset for the organization.

Required Skills & Experience

Mandatory Skills

IT Service Portfolio Management

• Minimum 5 years of experience in:
  • IT Service Management
  • Service Portfolio Management
  • IT Governance
  • Service Catalog Management
• Proven experience establishing or improving IT Service Portfolios from the ground up.
• Strong understanding of service lifecycle management.

ITSM & ITIL

• Strong knowledge of ITIL frameworks and best practices.
• Experience with:
  • Service Portfolio Management
  • Service Catalog Management
  • Incident Management
  • Change Management
  • Configuration Management
• Understanding of operational IT service delivery models.

Enterprise Architecture & Service Mapping

• Understanding of enterprise architecture concepts.
• Experience mapping relationships between:
  • Services
  • Capabilities
  • Applications
  • Technology Assets
• Ability to translate technical complexity into business-relevant service structures.

Stakeholder Management

• Demonstrated experience engaging with stakeholders at multiple organizational levels.
• Ability to facilitate workshops and drive consensus.
• Strong relationship-building and influencing skills.
• Experience driving organizational adoption and change initiatives.

Service Management Tools

• Experience with service management platforms such as:
  • TOPdesk
  • ServiceNow
  • BMC Remedy
  • Similar ITSM tools
• Experience working with CMDB structures and service catalogs.

Preferred Skills

• Knowledge of IT4IT framework.
• Experience working in large enterprise environments.
• Experience supporting digital transformation initiatives.
• Familiarity with governance and operating model design.
• Experience working in highly regulated industries or critical infrastructure environments.

Personal Competencies

• Strong analytical and problem-solving skills.
• Excellent organizational and structuring capabilities.
• Ability to translate complex concepts into practical solutions.
• Strong communication and presentation skills.
• Ability to operate effectively at both strategic and operational levels.
• Pragmatic and results-oriented mindset.
• Strong collaboration and teamwork skills.
• Self-starter with a proactive approach.
• Fluent in Dutch and English.
  
  Additional Information
  
  • Hybrid working environment (office presence required as needed, with a fixed office day during the week).
    
  • Candidates must be available for the full assignment period.
    
  • Background screening and Certificate of Conduct (VOG) are required before onboarding.