IT Service Manager – Modernization & Microservices Program Job ID: JP054178

IT Service Manager – Modernization & Microservices Program (Hybrid – Brussels)

We are looking for an experienced IT Service Manager to support a major digital transformation and modernization program focused on migrating a legacy monolithic platform to a modern microservices architecture running on Kubernetes.

The role combines service management, team coordination, technical oversight, and continuous improvement within a large-scale enterprise environment.

Key Responsibilities

• Coordinate and support IT teams within a large transformation program
• Ensure service quality, operational efficiency, and stakeholder satisfaction
• Monitor reporting, KPIs, dashboards, planning, and documentation activities
• Contribute to continuous improvement initiatives and operational optimization
• Support collaboration across technical and business teams
• Participate in the transition toward API-first and event-driven architectures
• Ensure alignment between IT services and evolving business requirements
• Facilitate communication between technical teams and management stakeholders

Required Skills & Experience

• Strong experience in IT Service Management and team coordination
• Expertise in DB2 and data quality principles
• Good understanding of:
  • Microservices architecture
  • Kubernetes environments
  • REST APIs and asynchronous communication (queues, event-driven systems)
• Strong analytical, problem-solving, and communication skills
• Experience with KPI reporting, planning, and operational documentation
• Ability to work effectively in cross-functional and cross-team environments
• Experience coaching, supporting, or managing IT professionals is highly valued

Languages

• English: Active knowledge
• French and/or Dutch: Nice to have

Work Conditions

• Hybrid working model
• Long-term transformation program involvement

Location

Brussels