Senior Product Owner – Inbound & Outbound - JP054012

Senior Product Owner – Inbound & Outbound (Customer Experience)
Brussels, Belgium (Hybrid / On-site)
Duration: 14 months (Start ASAP)

We are looking for a Senior Product Owner to drive the vision, roadmap, and delivery of a key digital product within the Customer Experience domain, focusing on inbound and outbound process optimisation and digital transformation.

Key Responsibilities

• Own the product vision, value delivery, and prioritisation of the product backlog
• Act as the primary business representative for the product within an Agile/SAFe environment
• Translate business needs and strategic objectives into clear, actionable user stories
• Manage and prioritise Product Backlog Items (features, enhancements, changes)
• Collaborate closely with Scrum Masters, Agile Teams, architects, and domain leads on the IT side
• Work with business stakeholders, operations, portfolio managers, and distribution partners
• Support PI Planning, Sprint Planning, Daily Stand-ups, demos, and retrospectives
• Ensure stories meet acceptance criteria before closing
• Participate in UAT when required
• Ensure strong alignment between business and IT and manage stakeholder expectations
• Identify opportunities for innovation through market and digital trend analysis

Required Experience

• Bachelor's degree or equivalent experience
• Proven experience in Product Owner, Business Analyst, or Digital Transformation roles
• Experience in change management and large-scale transformation projects
• Experience working in complex, multi-stakeholder environments
• Familiarity with Agile/Scrum methodologies (SAFe experience is a strong plus)

Key Skills

• Strong Agile and Scrum expertise
• Change management and stakeholder alignment
• Excellent communication (oral and written)
• Digital product ownership and roadmap definition
• Strong organisational and prioritisation skills
• Executive-level stakeholder management
• Customer-centric and end-to-end thinking

Profile

• Proactive, hands-on, and decisive
• Strong collaborator who energises teams and stakeholders
• Comfortable working in large, complex organisations
• Structured thinker with an end-to-end perspective
• Adaptable and enthusiastic about driving change
• Customer-focused mindset with strong business acumen

Languages

• Dutch or French: Native or bilingual level (required)
• English: Full professional proficiency