Job Description – FSO Engineer / Desktop Support Engineer (Band 2)

Position

FSO Engineer / Desktop Support Engineer (Band 2)

Location

Tilburg

Start Date

1 June 2026

Employment Type

Onsite Support Role

Role Overview

We are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge.

The engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency.

Candidates must be able to communicate effectively in both English and Dutch/local language.

Key Responsibilities

• Provide first and second-line technical support for end users.
• Troubleshoot and resolve hardware, software, printer, and application issues.
• Provide onsite and remote desktop support services.
• Log, track, update, and resolve incidents within the ticketing system.
• Support Windows operating systems and Microsoft Office applications.
• Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals.
• Perform break-fix support and preventative maintenance activities.
• Support network connectivity troubleshooting and basic networking issues.
• Work with third-party vendors to resolve complex technical problems.
• Support mobile devices including iOS and Android.
• Provide support for Apple/Mac users where required.
• Escalate unresolved issues appropriately to supervisors or higher support teams.
• Maintain SLA compliance and provide timely status updates to users.
• Support IT-related projects and after-hours activities when required.

Technical Skills & Experience

Required Experience

• Minimum 2+ years of onsite desktop support experience.
• Experience using ITSM/ticketing tools.
• Experience supporting enterprise users in a corporate environment.
• Basic networking knowledge and troubleshooting experience.

Required Technical Skills

• Windows 7, Windows 8.1, Windows 10 support
• Microsoft Office 365
• Active Directory and Group Policies (GPO)
• Desktop/laptop hardware troubleshooting
• Printer support and troubleshooting
• Cisco Jabber support
• Mobile Device Management (iOS & Android)
• Enterprise antivirus and encryption solutions
• Basic Mac OS support
• Network connectivity troubleshooting

Certifications (Preferred)

• CompTIA A+
• Microsoft Certified Professional (MCP) or equivalent

Education

• Bachelor's Degree in Computer Science, Information Technology, or related field preferred.

Soft Skills

• Strong analytical and troubleshooting abilities
• Excellent communication and customer service skills
• Ability to multitask and prioritize effectively
• Strong documentation and reporting skills
• Team-oriented with the ability to work independently
• Flexible and adaptable in fast-paced environments
• Willingness to work after-hours or weekends when required

Language Requirements

• English (Required)
• Dutch / Local language (Required)

Additional Information

• Dedicated onsite support role
• Networking experience is advantageous
• Immediate availability or short notice preferred
• Candidate must be eligible to work in the Netherlands